Customer Support Representative

6 maanden geleden


Utrecht, Nederland Colliers Voltijd

Functieomschrijving

Heb je een flinke dosis energie en weet jij een goede klantbeleving te creëren? Heb je affiniteit met facilitaire processen, kan je snel schakelen en meerdere ballen in de lucht te houden? Dan past deze functie als Customer Support Representative bij jou

Wat ga je doen?
Je bent verantwoordelijk en het eerste aanspreekpunt voor het gehele proces van facilitaire en technische meldingen: het aannemen tot en met de afwikkeling van de melding. De meldingen bestaan uit klachten, informatieverzoeken, storingen en vragen over het vastgoed dat Colliers beheert. Je weet moeiteloos de juiste vragen te stellen om tot de kern van het verzoek te komen. Je categoriseert alle meldingen en bepaalt de urgentie. Je zorgt dat alle meldingen bij de juiste collega of externe partij terecht komen, bewaakt de doorlooptijden en zorgt voor een proactieve communicatie over de voortang met de melder. Je helpt de melder snel, vriendelijk en je probeert ook altijd een stapje verder te denken.

Wat vragen we van jou?

Minimaal mbo werk- en denkniveau; Je hebt flair, een open persoonlijkheid en je bent communicatief sterk in zowel de Nederlandse als de Engelse taal; Je brengt structuur, kan goed prioriteiten stellen en durft mee te denken over procesverbeteringen; Ervaring met Office en ERP systemen; Een proactieve, ondernemende en oplossingsgerichte instelling;

Wie zijn wij?
Samen de toekomst van vastgoed vormgeven. Dat doen we bij Colliers. Al meer dan 125 jaar. Wij zijn een internationale en beursgenoteerde adviseur die bijdraagt aan een betere samenleving door complexe vastgoedvraagstukken op te lossen en de duurzaamheidstransitie in de gebouwde omgeving te versnellen. In 2025 zijn we volledig klimaatneutraal.

Colliers is actief in 65 landen met ruim 18.000 werknemers. In Nederland werken we met 380 professionals in een organisatie waar ondernemerschap, expertise en doen wat goed is, centraal staan.

We streven naar een inclusieve cultuur waar je kunt zijn wie je wilt zijn. Iedereen is welkom en we willen graag dat iedereen zich ook welkom voelt. Of het nu gaat om geslacht, leeftijd, geaardheid of achtergrond, we zoeken talenten die iets extra’s meebrengen. We moedigen actief verschillende inzichten en meningen aan.

Wat bieden wij?

Salaris tussen 2300 en 3000 euro voor 40 uur 28 vakantiedagen Premievrij pensioen Premievrij WGA-hiaat en ANW-hiaat verzekering Nederlandse feestdagen ruilen voor een andere religieuze of culturele feestdag Leasefietsregeling

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