Customer Success Manager

1 maand geleden

Eindhoven, Nederland SendCloud Voltijd

This Is What You Say At Parties

Sendcloud is one of the fastest growing tech companies in Europe. We have developed an all-in-one shipping solution, where we automate the shipping process for e-commerce. With over , customers in Europe, and many more in the future, we are quickly becoming the No.1 shipping platform worldwide. We have an environment where growth and development is very important, and we are rewarded for our performance.

About the job

At the Customer Success team within Sendcloud we enable our customers to get the most out of our shipping platform and service. We do this by ensuring that our customers implement the key features of our platform, advise them on the carrier(s) that best fit their needs and serve as a knowledge partner within the E-commerce industry connecting not only our own solutions but also that of our many partners. All with the intention of growing our customers' business. Because the success of our customers is our success :) 

With this strategy we aim to minimise the risk of our customers leaving, and seek opportunities to grow our existing user base. By working closely with our customers day-in day-out we know their struggles and use cases all too well. That is why the Customer Success team serves as a bridge towards the internal organisation. Ensuring that we continue optimising our platform in the best possible way. 

What You Will Do In This Role

As a Customer Success Manager your primary responsibility is the health of your own portfolio of customers. Youll be accountable for the churn within your own portfolio and will support the collective expansion targets within your market. Youll be mainly doing this by:

Consultation: Understand customer needs and goals and translate them into action plans  Partner up with customers to uncover growth opportunities and/or value gaps Link customer business objectives and the adoption of Sendclouds key features Be a strategic partner to the customer Enable customer to achieve success by helping customers grow their business Work with customers and cross-collaboratively with the different Sendcloud teams to deliver against success criteria Build solid relationships through regular proactive health checks, phone, and email correspondence to ensure a positive business impact


Our perfect match

Bachelor's degree; About 5 years of relevant experience gained in supply chain/logistics environment and/or E-commerce Excellent customer relationship and management, interpersonal relationships, leadership, negotiation and communication skills Be commercially driven: Track record in sales, quota attainment or in successfully grown a book of business Experience collaborating cross-departmentally to deliver comprehensive solutions for customers Fluent English and German Eligible to work in the Netherlands or Germany (EU)

You share our core values;

No bullshit: We dont like big egos, we like honesty, transparency & openness. Share your mistakes with us and learn from them Grow & Win:  Keep on learning and improving, from each other, mistakes and by actively searching for ways to keep on developing your skills Have fun: You are not afraid to be yourself and you love to be surrounded by your awesome colleagues

Benefits

Working in an internationally oriented, fast-growing, certified (4th place of NL Large companies category) A flexible hybrid working model and a dedicated budget to set up your home office An additional bonus agreement on top of your base salary After 3 years of employment, you get a sabbatical of 4 weeks from us Keep growing with a study budget of 0,- per year Stay fit in our Sendcloud gym and weekly bootcamp sessions Pension scheme Discount on health insurance  Access to many different discount programs, shop til you drop

  • Customer Success Manager

    1 week geleden

    Eindhoven, Noord-Brabant, Nederland SendCloud Voltijd

    This Is What You Say At Parties Sendcloud is one of the fastest growing tech companies in Europe. We have developed an all-in-one shipping solution, where we automate the shipping process for e-commerce. With over , customers in Europe, and many more in the future, we are quickly becoming the No.1 shipping platform worldwide. We have an environment where...

  • Customer Success Operations Manager

    1 maand geleden

    Eindhoven, Nederland GoodHabitz Voltijd

    Catch that GoodHabitz Sparkle!Welcome to GoodHabitz, one of the fastest-growing international Ed-Tech companies in Europe. Our mission? To make learning as accessible, engaging, and fun as binge-watching your favorite series, scrolling through your news feed, or watching your team score a winning goal. How do we do it? We craft unique training experiences...

  • Customer Success Operations Manager

    4 weken geleden

    Eindhoven, Nederland GoodHabitz Voltijd

    Catch that GoodHabitz Sparkle!Welcome to GoodHabitz, one of the fastest-growing international Ed-Tech companies in Europe. Our mission? To make learning as accessible, engaging, and fun as binge-watching your favorite series, scrolling through your news feed, or watching your team score a winning goal. How do we do it? We craft unique training experiences...

  • Customer Success Manager

    1 maand geleden

    Eindhoven, Noord-Brabant, Nederland Fortive Corporation Voltijd

    Customer Success ManagerLocation: Remote, Dublin, Ireland, Amsterdam, Netherlands, Ismaning, Germany, Wroclaw, Poland We are looking for a skilled professional who will ensure their customer's success with Fluke Reliability System's (FRS) eMaint computerized maintenance management software (CMMS) product offering. Our products and services are successful in...

  • Customer Success Manager

    4 weken geleden

    Eindhoven, Noord-Brabant, Nederland Fortive Corporation Voltijd

    Customer Success ManagerLocation: Remote, Dublin, Ireland, Amsterdam, Netherlands, Ismaning, Germany, Wroclaw, Poland We are looking for a skilled professional who will ensure their customer's success with Fluke Reliability System's (FRS) eMaint computerized maintenance management software (CMMS) product offering. Our products and services are successful in...

  • Customer Success Manager

    1 week geleden

    Eindhoven, Noord-Brabant, Nederland Fortive Corporation Voltijd

    Customer Success ManagerLocation: Remote, Dublin, Ireland, Amsterdam, Netherlands, Ismaning, Germany, Wroclaw, Poland We are looking for a skilled professional who will ensure their customer's success with Fluke Reliability System's (FRS) eMaint computerized maintenance management software (CMMS) product offering. Our products and services are successful in...

  • Customer Success Manager

    1 maand geleden

    Eindhoven, Nederland SendCloud Voltijd

    This role is open in our Eindhoven HQ  This Is What You Say At Parties Sendcloud is one of the fastest growing tech companies in Europe. We have developed an all-in-one shipping solution, where we automate the shipping process for e-commerce. With over , customers in Europe, and many more in the future, we are quickly becoming the No.1 shipping...

  • Customer Success Manager

    4 weken geleden

    Eindhoven, Nederland SendCloud Voltijd

    This role is open in our Eindhoven HQ  This Is What You Say At Parties Sendcloud is one of the fastest growing tech companies in Europe. We have developed an all-in-one shipping solution, where we automate the shipping process for e-commerce. With over , customers in Europe, and many more in the future, we are quickly becoming the No.1 shipping...

  • Customer Success Manager

    1 maand geleden

    Eindhoven, Nederland GoodHabitz Voltijd

    Catch the GoodHabitz sparkle!Wij zijn GoodHabitz, een van de snelst groeiende internationale ed-tech bedrijven in Europa, op weg om onze missie te realiseren: leren toegankelijk, boeiend en leuk maken voor iedereen. Net zo leuk als series kijken, door je nieuwsfeed scrollen en je favoriete team een winnend doelpunt zien scoren. Hoe we dit doen? Door unieke...

  • Customer Success Manager

    4 weken geleden

    Eindhoven, Nederland GoodHabitz Voltijd

    Catch the GoodHabitz sparkle!Wij zijn GoodHabitz, een van de snelst groeiende internationale ed-tech bedrijven in Europa, op weg om onze missie te realiseren: leren toegankelijk, boeiend en leuk maken voor iedereen. Net zo leuk als series kijken, door je nieuwsfeed scrollen en je favoriete team een winnend doelpunt zien scoren. Hoe we dit doen? Door unieke...

  • Customer Success Manager

    1 week geleden

    Eindhoven, Noord-Brabant, Nederland GoodHabitz Voltijd

    Catch the GoodHabitz sparkleWij zijn GoodHabitz, een van de snelst groeiende internationale ed-tech bedrijven in Europa, op weg om onze missie te realiseren: leren toegankelijk, boeiend en leuk maken voor iedereen. Net zo leuk als series kijken, door je nieuwsfeed scrollen en je favoriete team een winnend doelpunt zien scoren. Hoe we dit doen? Door unieke...

  • Customer Success Representative

    2 maanden geleden

    Eindhoven, Nederland Fluke Voltijd

    Responsibilities Contact Fluke customers that have recently purchased a hardware product or a care plan, establishing a trusted advisor relationship that works to ensure we are meeting and/or exceeding customers’ expectations with our products. Leverage positive relationships with assigned clients, which include Increasing adoption, ensuring...

  • Customer Success Representative

    4 weken geleden

    Eindhoven, Nederland Fluke Voltijd

    Responsibilities Contact Fluke customers that have recently purchased a hardware product or a care plan, establishing a trusted advisor relationship that works to ensure we are meeting and/or exceeding customers’ expectations with our products. Leverage positive relationships with assigned clients, which include Increasing adoption, ensuring...

  • Customer Success Representative

    4 weken geleden

    Eindhoven, Noord-Brabant, Nederland Fortive Voltijd

    As a Customer Success Specialist, your job is to make sure we are meeting and/or exceeding customers' expectations with our products and solutions. You will develop an in-depth understanding of clients and their business needs/goals allowing you to identify upsell opportunities and preserve recurring revenue. You will help craft the Fluke customer success...

  • Customer Success Representative

    2 maanden geleden

    Eindhoven, Noord-Brabant, Nederland Fortive Voltijd

    As a Customer Success Specialist, your job is to make sure we are meeting and/or exceeding customers' expectations with our products and solutions. You will develop an in-depth understanding of clients and their business needs/goals allowing you to identify upsell opportunities and preserve recurring revenue. You will help craft the Fluke customer success...

  • Customer Success Representative

    1 week geleden

    Eindhoven, Noord-Brabant, Nederland GoodHabitz Voltijd

    Join the GoodHabitz Team!Welcome to GoodHabitz, a rapidly growing international Ed-Tech company in Europe. Our goal? To make learning as accessible and enjoyable as binge-watching your favorite series, scrolling through your news feed, or watching your team score a winning goal. We create unique training experiences available in 20 countries worldwide, all...

  • Customer Success Representative

    2 weken geleden

    Eindhoven, Noord-Brabant, Nederland GoodHabitz Voltijd

    Catch the GoodHabitz SparkleWelcome to GoodHabitz, one of the fastest-growing international Ed-Tech companies in Europe. Our mission? To make learning as accessible, engaging, and fun as binge-watching your favorite series, scrolling through your news feed, or watching your team score a winning goal. How do we do it? We craft unique training experiences now...

  • Customer Success Representative

    2 weken geleden

    Eindhoven, Nederland GoodHabitz Voltijd

    Catch the GoodHabitz Sparkle!Welcome to GoodHabitz, one of the fastest-growing international Ed-Tech companies in Europe. Our mission? To make learning as accessible, engaging, and fun as binge-watching your favorite series, scrolling through your news feed, or watching your team score a winning goal. How do we do it? We craft unique training experiences now...

  • Customer Success Representative

    4 weken geleden

    Eindhoven, Nederland GoodHabitz Voltijd

    Catch the GoodHabitz Sparkle! Welcome to GoodHabitz, one of the fastest-growing international Ed-Tech companies in Europe. Our mission? To make learning as accessible, engaging, and fun as binge-watching your favorite series, scrolling through your news feed, or watching your team score a winning goal. How do we do it? We craft unique training experiences...

  • Customer Success Representative

    1 week geleden

    Eindhoven, Noord-Brabant, Nederland GoodHabitz Voltijd

    Catch the GoodHabitz SparkleWelcome to GoodHabitz, one of the fastest-growing international Ed-Tech companies in Europe. Our mission? To make learning as accessible, engaging, and fun as binge-watching your favorite series, scrolling through your news feed, or watching your team score a winning goal. How do we do it? We craft unique training experiences now...