Customer Journey Expert Investment

5 maanden geleden

Amsterdam, Nederland ING Voltijd

Do you have a passion for the creation of new propositions? Do you want to help customers improve their financial situation in the long term? Join our team in creating a new pension investing product.


The team | The Tribe

At Tribe Investments, we make investing accessible and help our customers responsibly grow their money. The aim of the department is to increase the amount of money customers have invested.

We operate in a complex and highly regulated field with strong competition, rapid technological developments, and a high commercial ambition.

Your role & responsibilities

As a customer journey expert you will be part of a team that leads the development of a new pension proposition. The pension market is rapidly changing in the Netherlands with an increasing part of the Dutch workforce who are not building enough retirement funds. It is our purpose to help our customers become aware of their current pension gap, learn how they can build towards a worry-free retirement and offer the products to do so. Together with the team you will key role in the development of a new pension investing product, prepare for launch, organize a strong launch campaign, and further develop the product post-launch.

Your key responsibilities include:

Research and Analysis: Conduct market research to identify customer needs, market trends, and competitor offerings. Analyze data to make informed decisions about product features and positioning. Prototype Development and Testing: Work with design and development teams to create prototypes and to optimize the minimum viable products (MVPs). Conduct user testing and gather feedback to iterate and improve product designs. Product Launch and Go-to-Market Strategy: Together with key stakeholders and external partners, develop a comprehensive go-to-market strategy to ensure commercial success. Product Performance Management: Together with key stakeholders and our team of data analyst, monitor product performance. Regulatory Compliance: Collaborate with legal and compliance teams to navigate regulatory landscape and obtain approvals. Continuous Improvement and Innovation: Stay updated with industry trends, emerging technologies, and customer preferences. Drive continuous improvement and innovation in the product.

How to succeed  

We hire smart people like you for your potential. Our biggest expectation is that you’ll stay curious. Keep learning. Take on responsibility. In return, we’ll back you to develop into an even more awesome version of yourself. 

Furthermore, you have:

3 - 5 years of experience in product development, product management, managing customer journeys or similar experience. Bachelor’s degree in a relevant discipline (. business, marketing, finance). Familiarity with financial services or banking/investment products is pre.

Furthermore you bring:

Entrepreneurial drive: the energy and ambition to build something great and overcome any hurdles in the process. Problem-Solving: A structured approach to solving complex challenges. Customer Focus in everything you do, including a natural desire to seek out and talk to customers and customer-facing colleagues. Project management skills: Drive constructive collaborating with cross-functional teams. Ensuring alignment and coordination across teams to deliver a cohesive and successful product. Stakeholder management & communication skills: Know how to get people excited about the project and how to mobilize stakeholders to act.

Rewards & benefits 

We want to make sure that it’s possible for you to strike the right balance between your career and your private life. You can find out more about our employment conditions .

The benefits of working with us at ING include: 

A salary tailored to your qualities and experience A 32 - 40hrs job with an unique offer that fits in today’s world. We take into account your personal situation and ambitions and help you balance Individual leave: 24+2 individual holiday days based on 36 hr workweek Diversity leave: 3 days per year (1,5 paid, 1,5 unpaid) CSR days: up to 2 days per year to actively engage in society by volunteering 13th month salary 8% Holiday payment Individual Savings Contribution (BIS), 3.5% of your gross annual salary Mobility card Attractive pension scheme Hybrid working to blend home working for focus and office working for collaboration and co-creation Training budget and opportunities to develop your soft skills and technical skills. Working in a business which has sustainability / ESG as a core part of its strategy and offers concrete opportunities for you to contribute to this area

Want to apply directly?

Upload your CV and motivation letter by clicking the “Apply” button. 

Please note, multiple interview steps involving various business stakeholders will be part of the selection process.

  • Customer Journey Expert Investment

    3 weken geleden

    Amsterdam, Noord-Holland, Nederland ING Voltijd

    Are you passionate about creating innovative financial solutions? Do you want to help customers achieve their long-term financial goals? We're looking for a Customer Journey Expert to join our team in developing a new pension investing product.The RoleAs a Customer Journey Expert, you will be responsible for leading the development of a new pension...

  • Customer Journey Expert Savings

    6 maanden geleden

    Amsterdam, Nederland Knab Voltijd

    Als online bank willen we in de digitale wereld altijd relevante proposities en producten aanbieden aan onze klanten. En daarnaast op het juiste moment zichtbaar zijn voor de doelgroep. We zoeken daarom een creatieve en analytische Customer Journey Expert die goed is in het bedenken van nieuwe dingen én de oplossingen op de route daarnaartoe.  Ben je...

  • Customer Journey Expert for Investments Transformation

    3 dagen geleden

    Amsterdam, Noord-Holland, Nederland ING Voltijd

    Are you passionate about investments and want to contribute to ING's growth ambitions? We are seeking a Customer Journey Expert/business analyst for our shared platform in the Netherlands who will be responsible for onboarding Italy. The ideal candidate has excellent English and Dutch skills, both verbal and written, and is familiar with investment products...

  • Customer Journey Expert Investment

    1 maand geleden

    Amsterdam, Noord-Holland, Nederland ING Voltijd

    About the RoleWe are seeking a highly skilled Customer Journey Expert to join our team at ING. As a key member of our department, you will play a crucial role in the development of a new pension investing product.Key ResponsibilitiesConduct market research to identify customer needs and market trends.Develop and test prototypes to optimize product features...

  • Senior Customer Journey Expert Savings

    6 maanden geleden

    Amsterdam, Nederland Knab Voltijd

    Als online bank willen we in de digitale wereld altijd relevante proposities en producten aanbieden aan onze klanten. En daarnaast op het juiste moment zichtbaar zijn voor de doelgroep. We zoeken daarom een creatieve en analytische Customer Journey Expert die goed is in het bedenken van nieuwe dingen én de oplossingen op de route daarnaartoe.  Ben je...

  • Customer Journey Expert for Investments

    3 weken geleden

    Amsterdam, Noord-Holland, Nederland ING Voltijd

    Are you passionate about investments and want to contribute to our growth ambition? We are looking for a Customer Journey Expert/business analyst for our shared platform who wants to take on the challenge to make our expanding platform ready for the next step: onboarding Italy.Our shared platform reaches from our Back-end system Europort to our mobile...

  • Expert in Customer Journey for Investments

    2 dagen geleden

    Amsterdam, Noord-Holland, Nederland ING Voltijd

    At ING, we are seeking an Expert in Customer Journey for Investments to join our team. This role is perfect for individuals who are passionate about investments and want to contribute to our growth ambition.About the RoleWe are looking for a talented professional who can help us make our expanding platform ready for the next step: onboarding Italy. As a...

  • Customer Journey Expert Investment Specialist

    4 weken geleden

    Amsterdam, Noord-Holland, Nederland ING Voltijd

    About the RoleWe are seeking a highly skilled Customer Journey Expert to join our team at ING. As a key member of our department, you will play a crucial role in the development of a new pension investing product.Key ResponsibilitiesConduct market research to identify customer needs, market trends, and competitor offerings.Work with design and development...

  • Customer Journey Expert for Investments

    3 weken geleden

    Amsterdam, Noord-Holland, Nederland ING Voltijd

    Are you passionate about investments and want to contribute to our growth ambition? We are looking for a Customer Journey Expert/business analyst for our shared platform who wants to take on the challenge to make our expanding platform ready for the next step: onboarding Italy.Our shared platform reaches from our Back-end system Europort to our mobile...

  • Customer Journey Expert Investment Specialist

    3 weken geleden

    Amsterdam, Noord-Holland, Nederland ING Voltijd

    At ING, we're committed to making investing accessible and helping our customers responsibly grow their money. As a Customer Journey Expert, you'll play a key role in developing a new pension proposition that addresses the rapidly changing pension market in the Netherlands.Your Key Responsibilities:Conduct market research to identify customer needs, market...

  • Customer Journey Expert Onboarding at Investments NL

    1 maand geleden

    Amsterdam, Noord-Holland, Nederland ING Voltijd

    About the RoleWe are seeking a highly skilled Customer Journey Expert to join our Onboarding team at Investments NL. As a key member of our squad, you will be responsible for designing and implementing seamless onboarding experiences for our clients.Key ResponsibilitiesDevelop and maintain end-to-end onboarding journeys for clients, ensuring a smooth and...

  • Customer Journey Expert for Investments

    4 weken geleden

    Amsterdam, Noord-Holland, Nederland ING Voltijd

    About the RoleWe are seeking a highly skilled Customer Journey Expert to join our Investments team at ING. As a key member of our team, you will be responsible for onboarding the Italian investment proposition on our shared platform, working closely with Italian colleagues to translate the proposition into journeys offered by the platform.Key...

  • Customer Journey Expert Onboarding at Investments NL

    4 weken geleden

    Amsterdam, Noord-Holland, Nederland ING Voltijd

    About the RoleWe are seeking a highly skilled Customer Journey Expert to join our Onboarding squad at Investments NL. As a key member of our team, you will be responsible for designing and implementing seamless customer onboarding experiences that drive business growth and customer satisfaction.Key ResponsibilitiesDevelop and maintain a deep understanding of...

  • Customer Journey Expert for Investments

    2 weken geleden

    Amsterdam, Noord-Holland, Nederland ING Voltijd

    Investments is looking for a Customer Journey Expert to join our team and help us expand our platform to Italy. As a key member of our team, you will be responsible for onboarding the Italian investment proposition on our shared platform, which is based in the Netherlands. This involves working closely with Italian colleagues to translate the Italian...

  • Senior Customer Journey Expert Savings

    3 weken geleden

    Amsterdam, Noord-Holland, Nederland Knab Voltijd

    Als online bank willen we in de digitale wereld altijd relevante proposities en producten aanbieden aan onze klanten. En daarnaast op het juiste moment zichtbaar zijn voor de doelgroep. We zoeken daarom een creatieve en analytische Customer Journey Expert die goed is in het bedenken van nieuwe dingen én de oplossingen op de route daarnaartoe.Ben je...

  • Senior Customer Journey Expert Savings

    3 weken geleden

    Amsterdam, Noord-Holland, Nederland Knab Voltijd

    Als online bank willen we in de digitale wereld altijd relevante proposities en producten aanbieden aan onze klanten. En daarnaast op het juiste moment zichtbaar zijn voor de doelgroep. We zoeken daarom een creatieve en analytische Customer Journey Expert die goed is in het bedenken van nieuwe dingen én de oplossingen op de route daarnaartoe.Ben je...

  • Customer Journey Expert

    1 maand geleden

    Amsterdam, Noord-Holland, Nederland Sanquin Voltijd

    Wij zoeken een Customer Journey ExpertAls Customer Journey Expert bij Sanquin word je onderdeel van een Agile team dat zich richt op de verbetering van de donor ervaring. Je bent verantwoordelijk voor het maximaliseren van de waarde voor de donor en het ontwikkelen van producten en diensten die aansluiten bij de behoeften van de eindgebruiker.Je taken en...

  • Customer Journey Expert

    4 weken geleden

    Amsterdam, Noord-Holland, Nederland ING Voltijd

    Customer Journey ExpertAs a Customer Journey Expert at ING, you will play a crucial role in shaping the customer experience for our Cash Pool product area. Your primary responsibility will be to design, develop, and implement customer journeys that deliver top-notch services and products to our clients.About the RoleAs a key member of our team, you will work...

  • Customer Journey Expert Onboarding at Investments NL

    3 weken geleden

    Amsterdam, Noord-Holland, Nederland ING Voltijd

    We are looking for a Customer Journey Expert to join the Onboarding squad of our shared platform. Our shared platform reaches from our Back-end system Europort to our mobile banking app and everything in between. You specifically will be responsible for all journeys that enable the client or advisor to open an investment account.The work environmentAt...

  • Customer Journey Expert

    4 weken geleden

    Amsterdam, Noord-Holland, Nederland Athora Voltijd

    Wij zoeken een Customer Journey ExpertWe zijn op zoek naar een ervaren Customer Journey Expert die zich kan vinden in onze visie om de klantreis te verbeteren en de doelgroep marketing te optimaliseren. Als Customer Journey Expert ben je verantwoordelijk voor het opstellen van een doelgroep/marktbewerkingsplan, de uitvoering en realisatie van dit plan en het...