Technical Support Specialist

3 maanden geleden


Amsterdam, Nederland Studytube Voltijd

Help jij graag anderen, kun je goed overzicht houden en ben je op zoek naar een functie in een dynamische omgeving? Bij Studytube zijn wij op zoek naar slimme, flexibele en enthousiaste talenten die ons helpen bouwen aan de toekomst.

Als Technical Support Specialist heb je een van de meest impactvolle functies in onze organisatie. Jij staat in direct contact met eindgebruikers waarbij je klanten en partners adviseert, begeleidt en ondersteunt tijdens het gebruiken van ons leerplatform. Je helpt onze klanten en partners om het maximale uit ons platform te halen en houdt hun tevreden. Ook werk je mee aan het verbeteren van onze services, klanttevredenheid en communicatie.

Jouw verantwoordelijkheden op een rij

Je bent voor klanten en partners het eerste aanspreekpunt en handelt vragen snel af via e-mail, chat of telefoon; Je werkt aan meerdere projecten om de ervaring van gebruikers van het platform te verbeteren en processen te stroomlijnen Je helpt de gebruiker zijn weg te vinden op het platform door verbeteringen te vinden en toe te passen in de customer journey; Je helpt het platform door te ontwikkelen door productverbeteringen aan te dragen op basis van feedback van klanten en werkt hierin samen met het Product team en de Customer Success Managers; Je stelt de klant op de hoogte van de status en realisatie van verbeteringen; Je denkt graag mee in het verbeteren van de service om de klanttevredenheid naar een hoger niveau te tillen;

Het gewenste profiel

HBO denk- en werkniveau; Je bezit sterke sociale skills en biedt klanten vertrouwen Je bent een teamplayer en je bouwt graag mee aan onze afdeling en ons bedrijf Je vindt het leuk bezig te zijn met specifieke vragen en de klant verder te helpen Je spreekt vloeiend Nederlands en weet je goed uit te drukken in het Engels Je weet van aanpakken en gaat gestructureerd te werk Je toont een flexibele, proactieve en een positieve houding Je bent 24 tot 40 uur per week beschikbaar.

Wat wij bieden

Uitstekend salaris Reiskostenvergoeding €1000,- leerbudget Scale-up ervaring: unieke kans om écht een verschil te maken en mee te bouwen aan een succesverhaal; Een ambitieuze werkomgeving bij een goed gefinancierde en snelgroeiende organisatie; Office gym; Een team van jonge gedreven collega’s met veel opleidingsmogelijkheden middels ons Studytube platform; Fijne en informele werksfeer, met de leukste teamactiviteiten.

  • Amsterdam, Noord-Holland, Nederland Vereniging Informatiewetenschappen Amsterdam Voltijd

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at Vereniging Informatiewetenschappen Amsterdam. As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our customers, ensuring their issues are resolved efficiently and effectively.Key ResponsibilitiesAct as first and...


  • Amsterdam, Noord-Holland, Nederland Vereniging Informatiewetenschappen Amsterdam Voltijd

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at Vereniging Informatiewetenschappen Amsterdam. As a Technical Support Specialist, you will be responsible for providing top-notch support to our customers, ensuring their technical issues are resolved efficiently and effectively.Key ResponsibilitiesAct as first and...


  • Amsterdam, Noord-Holland, Nederland Hitachi Construction Machinery Australia Voltijd

    Job Summary:Hitachi Construction Machinery Australia is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance to our customers, dealers, and internal teams.Key Responsibilities:Provide technical support to customers and dealers via phone, email,...

  • Technical Support Specialist

    4 maanden geleden


    Amsterdam, Nederland Riverty Voltijd

    Everything we do starts with you. Together, we build the most human-centric fintech to enable everyone’s future financial growth. We are looking for aTechnical Support Specialistto join our team in Amsterdam or Heerenveen.  As a Technical Support Specialist, you are part of the Tech Ops Support team. The team is spread geographically between Sweden,...

  • Technical Support Specialist

    4 maanden geleden


    Amsterdam, Nederland Bertelsmann SE & Co. KGaA Voltijd

    Everything we do starts with you. Together, we build the most human-centric fintech to enable everyone’s future financial growth. We are looking for a Technical Support Specialist to join our team in Amsterdam or Heerenveen.  As a Technical Support Specialist, you are part of the Tech Ops Support team. The team is spread geographically between...


  • Amsterdam, Nederland Bertelsmann SE & Co. KGaA Voltijd

    Everything we do starts with you. Together, we build the most human-centric fintech to enable everyone’s future financial growth. We are looking for a Technical Support Specialist to join our team in Amsterdam or Heerenveen.  As a Technical Support Specialist, you are part of the Tech Ops Support team. The team is spread geographically between...


  • Amsterdam, Noord-Holland, Nederland Trusted Shops BeNeLux N.V. Voltijd

    Job DescriptionAs a Technical Support Specialist at Trusted Shops BeNeLux N.V., you will play a crucial role in ensuring the seamless integration of our products into our customers' online shops. Your primary responsibility will be to provide expert technical support to our customers, addressing their queries and concerns related to the functionality and...


  • Amsterdam, Noord-Holland, Nederland Resideo Voltijd

    Job Summary:The Resideo Technical Support Specialist will be responsible for providing expert advice and guidance to Dutch and English-speaking customers on heating technical solutions for residential and commercial buildings. This includes measurement and control technology, as well as troubleshooting and problem-solving.Key Responsibilities:Provide...

  • Technical Support Specialist

    4 maanden geleden


    Amsterdam, Heerenveen, Nederland 2019 Voltijd

        Everything we do starts with you. Together, we build the most human-centric fintech to enable everyone’s future financial growth.   We are looking for aTechnical Support Specialist to join our team in Amsterdam or Heerenveen.    As a Technical Support Specialist, you are part of the Tech Ops Support team. The team is spread...

  • Technical Support Specialist

    3 maanden geleden


    Amsterdam, Nederland Resideo Voltijd

    The Technical Support Specialist will be responsible for advising Dutch & English speaking central installers, wholesalers, and specifiers on heating technical solutions for residential and light commercial buildings measurement and control technology.  You will answer questions that come in via phone and email and assist with troubleshooting and problem...


  • Amsterdam, Noord-Holland, Nederland Does Recruitment Voltijd

    About the PositionWe are seeking a highly skilled and customer-focused Technical Customer Support Specialist to join our team. As a key member of our Operations team, you will be responsible for providing exceptional support to our customers, ensuring their issues are resolved efficiently and effectively.ResponsibilitiesCustomer Support: Serve as the primary...


  • Amsterdam, Noord-Holland, Nederland Convious Voltijd

    Convious is looking for a Senior Technical Support Specialist to join our team in the Amsterdam office One of the crucial points for our growth is the quality of service we provide to our customers and the extra mile we go. As a Technical Support Specialist, you will make sure that our operations run smoothly by providing first and second-line support for...


  • Amsterdam, Noord-Holland, Nederland Adyen Voltijd

    About AdyenAdyen is a leading financial technology platform that provides payments, data, and financial products to businesses like Meta, Uber, H&M, and Microsoft. Our mission is to empower businesses to achieve their ambitions faster.Our CultureWe foster a culture of innovation, collaboration, and customer-centricity. Our teams are motivated, diverse, and...


  • Amsterdam, Noord-Holland, Nederland Convious Voltijd

    Convious is looking for a Junior Technical Support Specialist to join our team in the Amsterdam office One of the crucial points for our growth is the quality of service we provide to our customers and the extra mile we go. As a Technical Support Specialist, you will make sure that our operations run smoothly by providing first and second-line support for...


  • Amsterdam, Noord-Holland, Noord-Holland, Nederland Adecco Voltijd

    Ben jij technisch onderlegd en help je klanten graag verder met jouw expertise? Voor Resideo zijn wij per 1 november op zoek naar een Technical Support Specialist. In deze rol adviseer je installateurs, groothandelaren en bestekschrijvers over verwarmingsoplossingen voor woningen en


  • Amsterdam, Noord-Holland, Nederland Fareharbor Voltijd

    About FareHarborFareHarbor is a leading provider of reservation software for tours, activities, and attractions. Our mission is to empower businesses to deliver exceptional experiences to their customers.Our TeamWe're a dynamic team of professionals who are passionate about pioneering an industry and delivering value to the experiences industry. We're...


  • Amsterdam, Noord-Holland, Nederland Palo Alto Networks Voltijd

    About the RoleWe are seeking a highly skilled Senior Technical Support Engineer to join our team at Palo Alto Networks. As a key member of our technical support team, you will play a critical role in providing exceptional support to our valued customers, ensuring their success with our products.Key ResponsibilitiesTechnical Support: Provide expert-level...


  • Amsterdam, Nederland Sound United Voltijd

    Job Summary: For our office in Amsterdam, we are looking for a Technical Support Specialist, Italian speaking. In this role you will be responsible for consistently providing high quality resolution of technical issues / questions and on-going customer support. This position will provide first-level trouble shooting and resolution of customer issues. The...

  • Technical Specialist

    3 maanden geleden


    Amsterdam, Nederland MSX International Voltijd

    Do you have a strong interest in automotive engineering, with a proactive, customer-oriented attitude and good communication skills? Then we have a unique opportunity for you! We are now recruiting for the position of Support Agent for Technical Helpdesk to be responsible for supporting retailers and independent workshops with diagnostic and repair...


  • Amsterdam, Noord-Holland, Nederland Booking Voltijd

    Job Summary:We are seeking a highly motivated and detail-oriented Technical Accounting Specialist to join our team at Booking. As a Technical Accounting Specialist, you will play a critical role in supporting the Technical Accounting & Oversight team in achieving excellence on US GAAP and SEC technical accounting topics and other related projects.Key...