Sea Logistics Customer Care Specialist

1 maand geleden

Rotterdam, Nederland Kuehne + Nagel Voltijd
San Salvador, Cuscatlán, El Salvador Berufserfahrene Unbefristet SV2032371 Apply Now JOB DESCRIPTION You build and promote great relationships with colleagues, design customer experiences that inspire loyalty. You are the most important pillar of our success. You make the difference. Your RoleSea Logistics Customer Care Specialist supports customers by providing helpful information, answering questions, and responding to complaints. To provide front line support for clients and customers and to ensure that customers are satisfied with products, services, and features. To be accountable for maintaining excellent service for our internal and external customers. They are account owner of house accounts (personally own an account portfolio). Your Responsibilities
  • Customer Care and Satisfaction: to proactively advise and consult to ensure customer satisfaction.
  • Shipment Management: Qualification and entry of customer orders into the operational execution process.
  • Complaint Management.
  • Quotation Management: Qualification of customer inquiries, provide KN quotations and updates, set final selling price with individual adjustments within the given price band and in line with the national leeway in decision-making (front-line empowerment).
  • Customer Onboarding: Inclusion and transfer of customer requirements into the KN systems; Accompanying (initial) customer order.
  • Customer Data Management: Maintenance and integration of customer data in the KN systems.
  • Operational Customer Relationship Management: knowledge exchange with the sale; Establishment of an operative customer relationship (sales support).
  • Reporting (creating, refining and reviewing reports). Your Skills and Experiences
    • University Degree in ADM, COMEX, IR or alike.
    • Sea Logistics experience preferred.
    • Advanced English skills. Good Reasons to JoinAt Kuehne+Nagel, we are committed to matching that excitement with a company culture that puts people first. You can expect excellent training programs, a competitive compensation, tuition reimbursements, employee discounts, benefits package and more. We are one of the world's leading logistics companies with offices worldwide. With us, you not only land your next job, but an opportunity for a career. Join us now About Kuehne+Nagel

      With over 79.000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world’s leading logistics companies.As an employer, Kuehne+Nagel stands for equal opportunity and we are committed to diversity in our teams with regard to people with disabilities. We believe that you can make a valuable contribution to Kuehne+Nagel and look forward to receiving your application.

      CONTACT

      TSC SCA

      knsa.tsc@kuehne-nagel.com Location Share this opportunity Get notified for similar jobs

      You'll receive updates once a week Next steps to joining our team Complete your online application Speak with your Kuehne+Nagel recruiting specialist Meet our hiring team Decide if you will accept the offer Media player

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