Support Executive

2 weken geleden

Amsterdam, Noord-Holland, Nederland STAFIDE Voltijd
About us:

Stafide is the premier destination for tech talent consulting, providing comprehensive employment services throughout Europe. Our mission is straightforward: to effortlessly connect job seekers with employers, focusing on the rapidly changing technology sector. Boasting unparalleled expertise and a steadfast commitment, we specialize in aligning elite tech talent with companies to meet their IT consulting requirements precisely. Be part of our journey as we redefine the landscape of tech recruitment.

As a Support Executive, you will:
  • Manage the Service Desk team and evaluate performance.
  • Handle all escalations related to Service Desk with site SDMs.
  • Oversee all vendors related to Service Desk.
  • Manage SLA's and KPI's monthly.
  • Run daily, weekly, and monthly meetings related to Service Desk.
  • Ensure all updates are shared with all Service Desk teams.
  • Create reports from all tools of the service desk.
  • Be responsible for knowledge management related to Service Desk.
What You Bring to the Table:
  • Minimum 1-year previous IT Service Desk lead/manager experience.
  • 5 years' experience in IT Service Desk.
  • Strong reporting and data analysis skills in ServiceNow.
  • Excellent communication skills and customer handling skills.
  • Excellent organizational skills.
  • Strong incident management experience – managing incidents including business expectations and communication.
  • Excellent Excel and presentation skills.
  • Strong customer service, analytical, and problem resolution skills.
You should possess the ability to:
  • Manage all aspects of the Service Desk, including team performance, escalations, and vendor management.
  • Efficiently manage SLA's and KPI's and conduct regular meetings.
  • Create comprehensive reports and manage knowledge related to the Service Desk.
  • Effectively communicate and handle customer interactions.
  • Demonstrate strong organizational and incident management skills.
What We Bring to the Table:
  • A collaborative and innovative workplace that encourages creativity and supports professional growth.
  • Opportunities to lead and implement cutting-edge technology solutions in a robust environment.
  • Competitive compensation and benefits, with opportunities for career advancement and continuous learning.
  • A dynamic team environment where your skills and expertise will be valued and where you can make a significant impact on our technological direction.

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