Customer & Payments Investigation - Credit Analyst

2 weken geleden

Amsterdam, Noord-Holland, Nederland Amex Voltijd

You Lead the Way. We've Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways.

When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other.

Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.


At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success.

Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day.

And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.


This specific role will be supporting analysis, remediation, and refresh activities of customer & business files to adhere to all applicable legislation and regulation.

Are you an experienced Customer Care Professional with a curious and analytical mindset and do you want to give your career a boost? Then this job might be made for you.


How will you make an impact in this role?

  • You will be performing analysis, remediation, and refresh activities to complete customer files
  • Acting as the first line of defense to detect unusual and suspicious behavior for the Business
  • Conduct local analysis/investigations to detect unusual and suspicious customer behavior which might cause an increased Wwft risk (Wet ter voorkoming van witwassen en financieren van terrorisme) to the company
  • Perform risk analysis on the total picture of a customer and collect evidence/documentation accordingly
  • Raise Internal Suspicious Activity Reports (ISAR) with evidence and report to the compliance department for further investigation
  • Analyze and understand customer behavior by reviewing transactions, payments to the account, organization charts, media exposure, etc.
  • Reach out to customers to understand the behavior of a customer
  • Propose other type of products to the customer if relevant
  • Suspend and cancel accounts

Minimum Qualifications:

  • Experienced Customer Care Professional with analytical skills
  • Know Your Customer (KYC) and Customer Due Diligence (CDD) experience is an advantage
  • Knowledge of the (local) AML regulations is a plus
  • Ability to distinguish main and side issues and to substantiate factual conclusions
  • Ability to report the case effectively to the compliance department (ISAR)
  • Has a commercial mindset
  • Understanding of American Express customer systems
  • Knowledge of Consumer, Corporate and SBS products within American Express
  • Strong teamwork, relationship, influencing and customer communication skills (verbal and written)
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life.

Benefits include:

  • Competitive base salaries
  • Bonus incentives
  • Support for financialwellbeing and retirement
  • Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
  • Generous paid parental leave policies (depending on your location)
  • Free access to global onsite wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities

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