CRM and Client Manager

1 week geleden

Amsterdam Centrum, Nederland AFS Group B.V. Voltijd

To expand our workforce, we are hiring a CRM & Client Manager who is responsible for our CRM strategy & database and Client Management & optimalization.

Are you familiar with CRM & Client Management and are you looking for a new challenge within a fast moving and result driven environment? Then continue reading_

About the job:

We are always on a mission to make our ideas, products, and opportunities a top success. Our organization of more than 180 colleagues consists among others of ambitious and entrepreneurial advisors, analysts, and brokers. With 30+ different nationalities we serve in 50+ countries more than 3.000 clients worldwide. We continue to focus on growth within the Financial Markets and the world of Environmental commodities.


You, as CRM & Client Manager, play a crucial role in maintaining and enhancing the relationships with our clients and prospects throughout all our departments.

You are responsible for the CRM and development, execution, and refinement of strategies to decrease client churn, retain and improve existing client relations, attract new clients and most important improve client synergy between the different desk and departments.

This includes managing client data, analyzing client interactions, and implementing effective synergy strategies.

Your tasks and responsibilities will be focusing on:

  • Manage and optimize our CRM platform (
    Zoho) to ensure its effectiveness and efficiency.
  • Train and support team members in using the CRM system effectively.
  • Monitor and report on the performance of CRM initiatives.
  • Analyze client data and interactions to gain insights and identify opportunities.
  • Develop and implement strategies to improve client engagement and retention.
  • Collaborate with marketing, frontoffice, and backoffice to ensure that the CRM strategies align with the overall business goals.
  • Oversee the creation and execution of targeted client communication campaigns.
  • Ensuring greater cohesion across markets and departments.
  • Bachelor's degree, preferably in business management, marketing, sales or similar education.
  • Familiarity with marketing strategies and techniques in a fastpaced environment/scaleup is preferable.
  • Excellent analytical skills, datadriven mindset, and a structured way of working.
  • Driven, responsible and entrepreneurial. Enthusiastic, communicative, and socially skilled in combination with the quality to get colleagues moving (you get things done).

What we offer:

  • A unique workplace on the Stock Exchange floor in the center of Amsterdam.
  • Working in an awesome, internationally diverse, continuously growing, and highly driven team.
  • An organization where there is room for your refreshing ideas and to be entrepreneurial.
  • Focus on your personal and professional growth with support through training, coaching and development sessions. This job has a lot of careers possibilities.
  • Competitive salary with pension
  • Biannual performancebased bonus scheme.
  • The opportunity to broaden your network and peak your sales by attending (inter)national events and congresses.
  • 27 days off per year.
  • An NS business card or lease bike.
  • Free inhouse gym and very good lunch facilities (for almost free).

Get in touch:

Application process:

1st round: Recruitment team.

2nd round: Face to face interview with CEO.

3rd round: Face to face interview with C-levels.

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