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What your journey at Krasnapolsky will look like day-to-day
Als Guest Service Specialist ondersteun je het Front Desk-team bij het leveren van uitstekende service en het overtreffen van de verwachtingen van de gasten. Je belangrijkste taken zijn:
- Het afhandelen van inkomende/uitgaande gesprekken en berichten van zowel hotelgasten als teamleden via verschillende kanalen op een attente, beleefde en efficiënte manier
- Het actief verzenden van pre-arrival en post-stay e-mails om de gehele reis van de gast te verbeteren
- Demonstreer uitstekende kennis van alle hotelkenmerken, diensten, openingstijden, restaurants, voedselconcepten en sfeer
- Documenteer alle verzoeken, klachten of problemen van gasten onmiddellijk en breng de aangewezen afdeling/het aangewezen personeel op de hoogte om de situatie op te lossen. Follow-up met een courtesy call na alle verzoeken
Where your journey will take place
De ligging van Anantara Grand Hotel Krasnapolsky Amsterdam markeert het hart van Amsterdam door het uitzicht op het Koninklijk Paleis en Nationaal monument op de Dam. Het hotel biedt Restaurant The White Room by Jacob Jan Boerma, het exclusieve restaurant met Michelin-ster in het hotel. Maar ook de bekroonde cocktailbar The Tailor en het modern elegante Grand Café Krasnapolsky.
Samen met 402 moderne kamers, meer dan 2000 vierkante meter vergaderruimte en een Spa & Wellness voor diegenen die op zoek zijn naar ultieme ontspanning, heeft Anantara Grand Hotel Krasnapolsky alles om een onvergetelijk verblijf te verzorgen met een authentiek lokaal tintje. Daarnaast onderscheid het hotel zich door de monumentale Wintertuin uit 1880 waar vele speciale evenementen hebben plaatsgevonden en het ontbijt geserveerd wordt.
What we’re hoping you’ll bring with you
- Ervaren klantenserviceprofessional
- Natuurlijke drive om contact te maken met mensen en verwachtingen te overtreffen
- Oplossingsgerichte werkbenadering
- De mogelijkheid om in een snelle en dynamische omgeving te werken en meerdere taken tegelijkertijd uit te voeren
- Uitstekende mondelinge en schriftelijke communicatie vaardigheden in de Engelse taal
Some extras to make the journey exceptional
Bij Anantara Grand Hotel Krasnapolsky Amsterdam is de passie van onze teamleden de drijvende kracht achter ons succes. Ons team bestaat uit gepassioneerde professionals die gemotiveerd zijn om de beste service te bieden aan onze gasten. Met een bedrijfscultuur die internationaal, ontspannen en toch doelgericht is. Naast het leuke team bieden wij jou de volgende voordelen:
- Salaris gebaseerd op schaal 4 van de Horeca CAO en jouw ervaring.
- Uniek in de hotel industrie: een eindejaarsuitkering voor iedere medewerker ter hoogte van minimaal 75% van een bruto maandsalaris.
- Speciaal medewerkerstarief in meer dan 500 hotels van de Minor Hotel Group.
- Een geweldige korting van 50% op de F&B concepten bij 16 aangesloten luxe hotels in Amsterdam.
- Friends & Family tarief; nodig je vrienden uit met kortingen in de hotels van de Minor Hotel Group wereldwijd.
- Een ‘experience stay’ bij Anantara Grand Hotel Krasnapolsky Amsterdam.
- Een ‘experience stay’ bij Anantara Grand Hotel Krasnapolsky Amsterdam.
- Onze University biedt uitstekende trainings- en (internationale) ontwikkelingsmogelijkheden.
- Goede doorgroeimogelijkheden: alle medewerkers binnen de Minor Hotel Group. hebben voorrang op interne vacatures wereldwijd
- Management programma’s om jou naar de top de brengen.
- Wij geven om jouw gezondheid en bieden daarom o.a. korting op een collectieve zorgverzekering, een “fietsplan” en korting bij diverse sportscholen.
Enthousiast? Stuur je CV met motivatie waarom deze uitdagende functie perfect bij jou past naar hr.krasnapolsky@anantara-hotels.com t.a.v. Susan Vrielink.
Niet zeker welke functie het beste bij je past, maar wel enthousiast om te starten in het hotel? Of heb je vragen over de functies/vacatures. Stuur een email en dan bespreken we de verschillende functies.
