Huidige banen gerelateerd aan Professional, Customer Operations - Amsterdam, Noord-Holland - Under Armour
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Customer Operations Specialist
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Customer Operations Specialist
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Customer Operations Specialist
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Customer Operations Specialist
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Customer Operations Specialist
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Customer Operations Specialist
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Customer Operations Specialist
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Customer Operations Specialist
1 week geleden
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Customer Operations Specialist
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Amsterdam, Noord-Holland, Nederland Interxion VoltijdAbout the RoleThe Customer Operations Technician plays a vital part in ensuring the smooth operation of our data centers. As a key member of our technical team, you will be responsible for monitoring and maintaining our network and critical infrastructure, providing exceptional customer service to both internal and external customers, and collaborating with...
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Customer Operations Specialist
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Customer Operations Specialist
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Customer Operations Specialist
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Head of Customer Service
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Customer Operations Specialist
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Customer Operations Specialist
4 weken geleden
Amsterdam, Noord-Holland, Nederland Mondu VoltijdAbout the RoleAt Mondu, we're committed to delivering exceptional customer experiences to businesses using our payment solutions. Our Operations Team plays a crucial role in ensuring seamless interactions between our customers and our services. As a Customer Operations Specialist, you'll be responsible for addressing customer inquiries and issues,...
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Customer Operations Specialist
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Professional, Customer Operations
3 maanden geleden
At Under Armour, we are committed to empowering those who strive for more, and the company's values - Act Sustainably, Celebrate the Wins, Fight on Together, Love Athletes and Stand for Equality - serve as both a roadmap for our teams and the qualities expected of every teammate.
Our Values define and unite us, the beliefs that are the red thread that connects everyone at Under Armour. Our values are rallying cries, reminding us why we're here, and fueling everything we do.
Our pursuit of better begins with innovation and with our team's mission of being the best. With us, you get the freedom to go further - no matter your role. That means developing, delivering, and selling the state-of-the-art products and digital tools that make top performers even better.
If you are a current Under Armour teammate, apply to this position on the Internal Career Site Here.
Purpose of RoleAs part of EMEA Supply Chain, you will be responsible for executing the orderbook for your accounts. You will connect with UA external accounts and internal stakeholders across several channels of communication.
You will be measured on achieving KPIs and goals for both your function and POD, with a focus on execute today. There will be strong interaction with all other Supply Chain pillars, particularly Logistics & Distribution. Further, the role works closely with our Regional Sales team & Planners.
Travel to our regional hub, and regular visits to our key customers will be expected.
Orderbook Management- 30-35%
- Track and maintain orders and be accountable for all KPI's with regards to your own order book.
- Ability to follow processes and procedures of both the function and the POD.
- Work daily in a variety of systems including SAP, BI, B2B and Excel.
- Ensure a working knowledge of entire order cycle
- Actively support our UA DH team and x-functional teammates.
Analysis and Communication- 30%
- Run and analyze daily / weekly / monthly reports according to service level agreements.
- Communicate proactively, professionally, efficiently, and tactfully with accounts, sales, logistics and all other cross functional areas.
Problem Solving and Enquiries– 20%
- Effectively problem solve ensure accurate and timely delivery of products to accounts.
- Handle a variety of supply chain related enquiries in a timely manner.
- Adapt to any new IT upgrades (SAP, B2B, BI), new processes, new applications and/or scenarios
Additional level Expectations- 15-20%
- Functional Expertise: Super user for any IT upgrades (SAP, B2B, BI), new processes, new applications and/or scenarios. Support functional SAP training across AS team (x-POD), be involved in overall onboarding plan and progress for AS (including policies and procedures).
- Be the first back up to Manager from a POD and regional point of view (In absence, handle escalations, drive RTB and intake plan reporting, lead team meetings, account visits / scorecards etc), and should be seen as a mentor by less experienced teammates.
- Drive Projects / Process improvements – Identify gaps in current processes, to drive further business improvements (focus on efficiency, service level and sustainability).
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:
- Proficiency with Microsoft Office Suite and SAP is preferred
- 2 years +' experience in supply chain operations or customer service
- Team focused
- High level of competency for customer service
- Exceptional presentation skills required.
- Highly effective communicator with the ability to summarize and present complex data.
- Proficient in Microsoft Office Suite and Business Objects based reporting
- Knowledge enterprise management system and CRM solutions (SAP preferred etc.)
- Location: This individual must reside within commuting distance from our Amsterdam office.
- Return to Work Designation: 2 days minimum in Amsterdam Office per working week
- No relocation provided
- Paid "UA Give Back" Volunteer Days: Work alongside your team to support initiatives in your local community.
- Under Armour Merchandise Discounts
- Health & fitness benefits, discounts and resources- We offer teammates across the country programs to promote physical activity and overall well-being.
- 38 hour working week
- Hybrid work, a minimum of 2 days in the office
- 28 days holiday
- Teammate Resource groups e.g. Green Machine, Sustainability, LGBTQIA+, Women in Leading and Living, Balance for mental health and wellbeing etc.
- Human Performance Institute (Gym) on site
- Local Language course when moving from abroad
At Under Armour, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion or belief, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, family or paternal status and any other characteristic protected by applicable law. Under Armour believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. Accommodation is available for applicants with disabilities upon request.
