Customer Success Manager
1 maand geleden
Convious is growing fast and therefore we're looking for enthusiastic colleagues for the Customer Service team at our office in Amsterdam. One of the crucial points for our growth is the quality of service we provide to our customers and their visitors. You will be working in a young team and a high degree of independence is expected of you.
Hop into this rollercoaster ride
Our mission is to empower the experience economy with a true eCommerce platform. Come join us in making this a reality
About us:
Convious is a leading software company that connects the experience economy with their visitors. Our platform engages, converts and sells to more consumers by enhancing the customer journey and experience. We are mainly active in the experience economy, serving attractions like a Zoo, Theme Parks, Wellness Venues, Museums and more. Be prepared for seasonal peaks, but also know that in return you have unlimited paid vacation days.
As a Customer Success Manager at Convious, your role will impact our partners immensely, so you should fully understand the partners' needs and pain points and identify improvement areas to increase their productivity and results. This role is created to serve our enterprise EMEA partners, focusing on improving value and relationships. Your responsibilities will go from setting them up for success to enhancing current relationships and increasing the value they get from our service. New partners will be onboarded, and if they fit in your book of business, they'll become your responsibility.
Your portfolio of customers will consist of Europe's leading theme parks, zoos and other attractions. Do you have a customer-first mindset and a love for technology? Do you thrive in fast-paced environments and can adapt quickly? Are you interested in helping Convious improve the quality of our services and the overall experience of our customers.
Role and responsibilities:
I. Proactive Support existing partners
Build relationship with all partners, summarize their success stories and challenges/ complaints; make sure support tickets are created and followed up internally; keep partners up to date Take care of renewals / Identify and highlight commercial opportunities and up- and cross-sell Manage optimizations, Identify and highlight commercial opportunities and up- and cross-sellII. Become a Convious product expert and use your knowledge to deepen relationships with existing partners and increase the value they get from using our products.
III. Collect & share partner feedback for Product development, Support, Marketing, and Sales Collaborate with the product team on projects such h as feature requests and integrations.
Skills and Qualifications:
Living in The Netherlands; At least six years of experience in either Client Success or Account Management in a fast-growing SaaS B2B environment. You are fluent in English and German (French or Dutch are a plus) and can communicate in a clear, goal-oriented way; You can take the lead in a conversation, but you also know when it's time to listen. You can connect at different levels of an organisation, both internally and externally. A passion for helping people in a software-oriented environment. Able to identify commercial opportunities, and have experience with expanding accounts through up- and cross-selling. Highly driven, you own your stuff and are not afraid to take on responsibility. You are proactive, organised, a teamplayer, hands-on, and outstanding communication skills. International travel (up to 25% of your time) Experience in the Leisure / Tickets industry is a plus. Experience with Hubspot (or another CRM) is a plus;
What we offer:
Great international team (check our Instagram page to get an idea)Fantastic office in the heart of AmsterdamA unique experience at the fastest growing AI-scale up in AmsterdamEnjoy our daily healthy (or unhealthy) lunches; your callCompetitive base salaryUnlimited paid vacation policyHybrid work model (possibility to work remote)
Our policy is always to "act in Convious' best interest". We don't have many rules or forms about the work process and we intermix work and personal time quite a bit. You will need to be comfortable working in the most agile of environments. Requirements might be vague, and iterations will be rapid. We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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