Teamleader Customer Service
3 weken geleden
**Function Description**:
The company is on the lookout for an experienced leader to take charge of the dynamic and experienced customer service and customs operations team. If you thrive in fast-paced environments and are passionate about driving excellence, this role is perfect for you
Tasks and responsibilites:
- Manage, oversee, and coordinate the day-to-day activities of the department related to customer interaction and customs activities;
- Manage, coach, lead, develop and motivate an experienced and high-performing team in customer service and customs;
- Maintain departmental and supplier metrics, ensure they are kept up-to-date and accurate;
- Day to day management of external transport partner relationships and performance;
- Ensure that all appropriate administration is complete and accurate;
- Drive Continuous Improvement;
- Drive safe and constructive working conditions;
- Facilitate adequate training to department personnel;
- Responsible for resource planning of staff and equipment;
- Conduct timely in
- and external audits.
- Build efficient workflows to meet and exceed SLAs and KPIs.
- Drive continuous improvement in processes and team development.
**Function Requirements**:
- 5+ years of relevant experience, with 3+ years in a leadership role;
- Proficiency in MS Office and SAP (preferred);
- Exceptional organizational, problem-solving, and leadership skills;
- Knowledge of transport orchestration and/or Customs & Compliance is a significant advantage;
- Proficient in MS Office, Outlook, Excel and PowerPoint;
- Experience with SAP is a plus;
- Proficient in English, verbally and writing;
- Good analytical and problem-solving skills;
- You are proactive, stress resistant, a real team player and results oriented.
**Terms of employment**:
- Good primary and secundary compensation;
- Be part of a supportive and results-oriented team;
- Opportunities for professional growth and development.
**Organisation**:
Our client in logistics services provides digital and physical supply chain solutions to leading brands in various industries globally. The company offers end-to-end supply chain solutions to drive growth, lower costs, and improve profitability. With a presence in North America, Europe, and the Asia Pacific, the services are designed to enhance supply chain efficiency. To help in facilitating the company’s growth and ambitions they are looking for a Teamleader Customer Service.
**Location**:
Venray
**Stappenplan sollicitatieproces**:
**Stap 1**
- Op basis van je sollicitatie bepalen wij of je past bij onze opdrachtgever en de vacature.
**Stap 2**
- Als je geschikt bent, nodigen wij jou uit voor een kennismakingsgesprek bij ons op kantoor of digitaal.
**Stap 3**
- Vervolgens introduceren wij jou bij onze opdrachtgever en volgen er gesprekken. Is dit positief? Dan bepaalt de opdrachtgever of en wanneer je gaat starten.
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