Customer Service Officer Ii

5 maanden geleden

Venray, Nederland GXO Logistics Voltijd

**Logistics at full potential**

Are you fuelled by the satisfaction of supporting and serving our valued customers? Is delivering top-notch customer service your passion and priority? If so, then seize the opportunity to join us as a full-time **Customer Service Officer** at our **Venray **site.

As a Customer Service Officer, you'll play a pivotal role in ensuring the seamless flow of operations, both administratively and internally. You'll serve as a vital link between our warehouse and our external customers, utilizing your insights into customer needs and warehouse processes to elevate our service to new heights.

**Your tasks consist of**:

- Speaking to the customer about all possible questions and being able to resolve their queries in a satisfactory manner
- Setting out and coordinating internal and external issues
- Record all customer interaction and transactions effectively and accurately
- Actively identify possible bottlenecks in communication and / or logístical services
- Administrative handling of complaints and questions
- Have the ability to look for process improvements and discuss them with your Manager

**What you need to succeed at GXO**
- MBO+/HBO work and thinking level, with 1 to 3 years of similar experience gained within a customer service environment, logistics would be advantageous but not essential
- Knowledge of MS Office, in particular Excel
- Fluent in English verbal and written and ability to communciate in Dutch, any additional languages is an advantage
- Good experience of reporting and presentation skills
- You are proactive, communicative, representative, flexible, accurate and immune to stress You enjoy working as part of a team

**What we offer you?**
- A salary commensurate for your experience
- A fulltime job (40 hours per week)
- A dynamic organization, where plenty of room for personal input is central
- The direction of your own success and the necessary support in your development
- A new challenge in an entrepreneurial, open and informal organizational culture

**Unlock the potential of your future**

**Your work environment**

Working at GXO Logistics means working in a dynamic and international organization. An exciting environment with plenty of room for personal input and development. Employees at GXO Logistics are in control of their own success. Whatever your position at GXO Logistics, you face new challenges every day, allowing you to develop optimally. We support you in your development, so that you can contribute to the entrepreneurship of our organization.

GXO Logistics offers advanced supply chain solutions for the world's most successful companies in many industries; like e-commerce, food & retail and industrial multinationals. In the BeNe region (The Netherlands and Belgium) GXO BeNe operates from +30 different locations with its headquarters in Eindhoven (NL).

**Want to know more about GXO Logistics?**

**In short, this is the next place you want to work**

**Interested?**
- Acquisition as a result of this vacancy is not appreciated._

GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team - energetic, innovative people of all experience levels and talents who make GXO a great place to work.

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