Customer Care Representative

2 maanden geleden


Utrecht Leidsche Rijn, Nederland Otis Voltijd

Date Posted:
2024-08-22

Country:
Netherlands

Location:
OTIS Papendorpseweg 83, 3528 BJ Utrecht, Netherlands

Als Customer Care Representative ben jij de spil in het klantenrelatiebeheer. Je acteert als een vast aanspreekpunt voor de interne en externe klant en streeft naar een optimale klantbeleving in alles wat je doet. Je maakt deel uit van het team dat de Customer Care Desk bezet en rapporteer je aan de Teamlead Customer Care. Gedurende een werkdag sta je in nauw contact met klanten van Otis en jouw collega’s op de branche kantoren in sales en operationele functies.

Wat mag jij van ons verwachten?
- Een uitdagende baan waarin jij je kan ontwikkelen en mogelijk kan doorgroeien binnen Otis. Naast een marktconform salaris hebben we nog meer extra's voor jou:

- 27 vakantie dagen & 13 ATV dagen
- Bonusregeling
- Onkostenvergoeding
- Thuiswerkmogelijkheden + thuiswerkvergoeding
- Informele werksfeer
- Opleidingsmogelijkheden
- Goede pensioensregeling

Een werkdag bij de Customer Care Desk

Gedurende een werkdag zijn dit jouw kerntaken en verantwoordelijkheden:

- Het accuraat verzorgen van de financiële, operationele en juridische contractadministratie met inachtneming van de geldende procedures voor zowel interne als externe klanten.
- Je verstrekt informatie en advies over onze producten, diensten en oplossingen aan onze klanten en ondersteunt de accountmanagers bij het opstellen van offertes.
- Het signaleren en analyseren van trends in de markt en onze sector en dit vertalen naar concrete acties om zo de klanttevredenheid te maximaliseren en de klantervaring te optimaliseren.
- Nauw samenwerken met de Sales & Field organisatie. Je verzamelt klantgegevens, houdt dossiers actueel en assisteert jouw collega’s in Sales met het maken van offertes en in het facturatieproces.

Wie ben jij?
- Je bent klant
- en servicegericht
- Je bent flexibel en werkt graag samen
- Je bent resultaat
- en kwaliteitsgericht
- Je bent secuur, ook in dynamische omstandigheden

Wat vragen we nog meer?
- Minimaal 2 jaar relevante werkervaring en een relevant MBO+ diploma
- Goede communicatieve vaardigheden en beheersing van de Nederlandse en Engelse taal
- Commerciële vaardigheden
- Empathisch vermogen
- Besluitvaardigheid
- Een proactieve houding
- IT vaardigheden, affiniteit met nieuwe technologie

Vragen?

Voor meer informatie kun je contact opnemen met Ellen Hendricks, Talent Acquisition Benelux: 06 - 46701168

Otis

Otis is een dynamische onderneming, met een resultaatgerichte bedrijfscultuur. We zijn de wereldmarktleider op het gebied van personentransport. Wij produceren, installeren, moderniseren en onderhouden liften, roltrappen en rolpaden, in meer dan 200 landen en met ruim 60.000 collega’s, waarvan ruim 350 in Nederland. Otis heeft vestigingen in Utrecht, Badhoevedorp, Zwolle en Best. Je vindt o.a. Otis liften in de Eiffeltoren en de Burj Khalifa en nationaal in de Mondriaantoren in Amsterdam en de Delftse Poort in Rotterdam.
- If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.- Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.- You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.- When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.- We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.- Today, our focus more than ever is on people. As a global, people-powered company, we put people - passengers, customers, and colleagues - at the center of everything we do. We are guided by our values that we call our Three Absolutes - prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click- here
- .- Become a part of the Otis team and help us #Bu



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