Dtc Order Management Coordinator

3 weken geleden

Amsterdam, Nederland YETI Voltijd

At YETI, we believe that time spent outdoors matters more than ever and our gear can make that time extraordinary. When you work here, you’ll have the opportunity to create exceptional, meaningful work and problem solve with innovative team members by your side. Together, you’ll help our customers get the high-quality gear they need to make the most of their adventures. We are BUILT FOR THE WILD.

As a DTC Order Management Coordinator, you will play an integral part in creating a premium Customer Experience by removing friction from the customer order journey. You will play a crucial role in ensuring a seamless customer experience by providing Tier 2 support for escalations from our customer service team. You will rely heavily upon knowledge of order issues and failure points, and work cross-functionally with Technology, Operations, and Finance to resolve pain points. You are driven by curiosity to find big picture solutions. You adapt to rapidly changing priorities while still managing to stay organized.

**Responsibilities**:
Handle a variety of internal inquiries with high ownership, including but not limited to:

- Identify and report system integration errors, validate backend order statuses, and troubleshoot order-related issues
- Support the Customer Experience Supervisor with customer contacts, reviewing order management training, escalations and reporting as needed
- Create order management reports and manage order pipeline health
- Identify issue trends and areas of improvement, and bring solutions to the table
- Resolve complex or unusual problems that require a customized solution
- Liaise with internal teams on order issues or system errors and be responsible for actioning order edits
- Proactively communicate order delays or issues to customers, internal teams and warehouses
- Liaise with warehouse teams to resolve order issues
- Support projects that impact orders and the Customer Experience
- Ensure a seamless customer experience during promotions and product launches
- Organize and execute customer appeasements
- Issue warranty claim replacement products
- Issue appeasements for recall customers

Qualifications and Attributes:

- At least 2 years of customer service experience
- High Schooled degree required college education preferred
- Working knowledge of Excel a must
- Experience with Zendesk, Shopify and ERP systems is a plus
- Proven experience working in a fast-paced high-volume environment
- Strong interpersonal skills and ability to develop and manage relationships with cross functional team member’s
- Curiosity to learn, laser-focus on the details and resourcefulness with all that you do
- Excellent communication skills in English for engaging with various audiences (written and verbal)
- German language a plus but not required
- Able to work on a hybrid work model of 3 days in office, 2 days from home. Office is located in the Amsterdam Olympic Stadium.
- Must have legal right to work in The Netherlands. YETI currently does not provide work sponsorship.

LI-MD1 #LI-Hybrid

YETI is proud to be an Equal Opportunity Employer.
- Our commitment to creating a diverse, equitable, and inclusive culture is at the center of everything we do for our YETIzens. We embrace all applicants looking to bring their authentic selves to YETI and contribute to our mission of keeping the wild WILD. Find out more about our commitment to DE&I at _
- All applicants for employment will be considered without regard to an individual’s race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws._

  • Senior Order Management Coordinator

    2 weken geleden

    Amsterdam, Noord-Holland, Nederland Abroad Experience Voltijd

    For one of our international clients in Weesp, we are looking for a fluent French speaking Senior Order Management Coordinator for key accounts.Responsibilities/Tasks The Department Key Account Order Handling is the internal point of contact for customers for all order related questions and works closely with Sales Reps, Finance, Purchasing and Supply Chain...

  • Head of DTC, Europe

    1 maand geleden

    Amsterdam, Nederland Glanbia Voltijd

    Head of DTC - Europe Are you excited to work in a fast paced, dynamic environment? Do you have the skills and passion to build brand awareness, engagement, and conversion? Are you ready for a role that allows you to be strategic and innovative, and where you can see your impact every single day? Are you passionate about shaping the future of Digital at...

  • Head of DTC, Europe

    1 week geleden

    Amsterdam, Noord-Holland, Nederland Glanbia Voltijd

    Head of DTC - Europe Are you excited to work in a fast paced, dynamic environment? Do you have the skills and passion to build brand awareness, engagement, and conversion? Are you ready for a role that allows you to be strategic and innovative, and where you can see your impact every single day? Are you passionate about shaping the future of Digital at...

  • Head of DTC, Europe

    4 weken geleden

    Amsterdam, Nederland Glanbia Voltijd

    Head of DTC - Europe Are you excited to work in a fast paced, dynamic environment? Do you have the skills and passion to build brand awareness, engagement, and conversion? Are you ready for a role that allows you to be strategic and innovative, and where you can see your impact every single day? Are you passionate about shaping the future of Digital at...

  • Head of Dtc, Europe

    3 weken geleden

    Amsterdam, Nederland Glanbia Performance Nutrition Voltijd

    Head of DTC - Europe Are you excited to work in a fast paced, dynamic environment? Do you have the skills and passion to build brand awareness, engagement, and conversion? Are you ready for a role that allows you to be strategic and innovative, and where you can see your impact every single day? Are you passionate about shaping the future of Digital at the...

  • Head of Dtc, Europe

    2 weken geleden

    Amsterdam, Noord-Holland, Nederland Glanbia Performance Nutrition Voltijd

    Head of DTC - EuropeAre you excited to work in a fast paced, dynamic environment? Do you have the skills and passion to build brand awareness, engagement, and conversion? Are you ready for a role that allows you to be strategic and innovative, and where you can see your impact every single day? Are you passionate about shaping the future of Digital at the...

  • Head of DTC, Europe

    2 weken geleden

    Amsterdam, Noord-Holland, Nederland Glanbia Plc Voltijd

    Select how often (in days) to receive an alert: Are you excited to work in a fast paced, dynamic environment? Do you have the skills and passion to build brand awareness, engagement, and conversion? Are you ready for a role that allows you to be strategic and innovative, and where you can see your impact every single day? Are you passionate about shaping...

  • Order Management

    2 weken geleden

    Amsterdam, Nederland bioventus Voltijd

    Are you ready to work for a more active world? At Bioventus, our business depends on developing our people. We invest in you and challenge you to be the best. We value our colleagues for their different perspectives and individual contributions, and our leaders listen. Our success rests on working together to achieve shared goals and rewards. Join a diverse...

  • Senior Order Management Coordinator

    2 weken geleden

    Amsterdam, Nederland Abroad Experience Voltijd

    For one of our international clients in Weesp, we are looking for a fluent French speaking Senior Order Management Coordinator for key accounts.Responsibilities/Tasks The Department Key Account Order Handling is the internal point of contact for customers for all order related questions and works closely with Sales Reps, Finance, Purchasing and Supply Chain...

  • Manager, Fp&a

    4 weken geleden

    Amsterdam Zuid, Nederland Under Armour Voltijd

    **Values & Innovation**: At Under Armour, we are committed to empowering those who strive for more, and the company's values - Act Sustainably, Celebrate the Wins, Fight on Together, Love Athletes and Stand for Equality - serve as both a roadmap for our teams and the qualities expected of every teammate. Our Values define and unite us, the beliefs that are...

  • Manager, Fp&a

    1 dag geleden

    Amsterdam Zuid, Nederland Under Armour Voltijd

    **Values & Innovation**: At Under Armour, we are committed to empowering those who strive for more, and the company's values - Act Sustainably, Celebrate the Wins, Fight on Together, Love Athletes and Stand for Equality - serve as both a roadmap for our teams and the qualities expected of every teammate. Our Values define and unite us, the beliefs that are...

  • Order Management

    2 weken geleden

    Amsterdam, Nederland Walters People Voltijd

    Ben jij zorgvuldig en gestructureerd in je aanpak en excelleer je in plannen en organiseren? Dan is deze rol op jouw lijf geschreven! Voor onze klant zijn wij op zoek naar een gedreven en zeer gemotiveerde Specialist Orderbeheer met oog voor detail, die het team komt versterken. Je gaat een cruciale rol spelen in het bieden van de juiste ondersteuning aan...

  • Order Management

    2 weken geleden

    Amsterdam, Noord-Holland, Nederland Walters People Voltijd

    Ben jij nauwkeurig en gestructureerd in je aanpak en blink je uit in plannen en organiseren? Dan is deze functie op jouw lijf geschrevenVoor onze opdrachtgever zijn we op zoek naar een enthousiaste en zeer gemotiveerde Specialist Orderbeheer met oog voor detail, die het team komt versterken. Je zult een essentiële rol vervullen bij het bieden van de juiste...

  • Order Management

    2 weken geleden

    Amsterdam, Noord-Holland, Nederland Walters People Voltijd

    Ben jij zorgvuldig en gestructureerd in je aanpak en excelleer je in plannen en organiseren? Dan is deze rol op jouw lijf geschrevenVoor onze klant zijn wij op zoek naar een gedreven en zeer gemotiveerde Specialist Orderbeheer met oog voor detail, die het team komt versterken. Je gaat een cruciale rol spelen in het bieden van de juiste ondersteuning aan onze...

  • Order Management Representative

    2 weken geleden

    Amsterdam, Noord-Holland, Nederland Undutchables Voltijd

    The working hours is or mins break: You are going to be responsible for Order Management for the German market. Your day-to-day tasks include: Process all quotation requests Process and expedite customer orders Communicate with customers to troubleshoot issues (product, shipping, and pricing) Raise stock returns and collections and ensure they are credited...

  • Sr. Professional, DTC Planning

    1 maand geleden

    Amsterdam, Nederland Under Armour Voltijd

    Values & Innovation At Under Armour, we are committed to empowering those who strive for more, and the company's values - Act Sustainably, Celebrate the Wins, Fight on Together, Love Athletes and Stand for Equality - serve as both a roadmap for our teams and the qualities expected of every teammate.   Our Values define and unite us, the beliefs that are...

  • Sr. Professional, DTC Planning

    4 weken geleden

    Amsterdam, Nederland Under Armour Voltijd

    Values & Innovation At Under Armour, we are committed to empowering those who strive for more, and the company's values - Act Sustainably, Celebrate the Wins, Fight on Together, Love Athletes and Stand for Equality - serve as both a roadmap for our teams and the qualities expected of every teammate.   Our Values define and unite us, the beliefs that are...

  • Manager, FP&A

    1 maand geleden

    Amsterdam, Nederland Under Armour Voltijd

    Values & Innovation At Under Armour, we are committed to empowering those who strive for more, and the company's values - Act Sustainably, Celebrate the Wins, Fight on Together, Love Athletes and Stand for Equality - serve as both a roadmap for our teams and the qualities expected of every teammate.   Our Values define and unite us, the beliefs that are...

  • Manager, FP&A

    3 weken geleden

    Amsterdam, Nederland Under Armour Voltijd

    Values & Innovation At Under Armour, we are committed to empowering those who strive for more, and the company's values - Act Sustainably, Celebrate the Wins, Fight on Together, Love Athletes and Stand for Equality - serve as both a roadmap for our teams and the qualities expected of every teammate.   Our Values define and unite us, the beliefs that are...

  • Order Management Uki

    2 weken geleden

    Amsterdam, Noord-Holland, Nederland bioventus Voltijd

    Are you ready to work for a more active world?At Bioventus, our business depends on developing our people. We invest in you and challenge you to be the best. We value our colleagues for their different perspectives and individual contributions, and our leaders listen. Our success rests on working together to achieve shared goals and rewards. Join a diverse...