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Customer Operations Agent with Italian
3 maanden geleden
Short Description:
The Customer Operations Agent organizes transport solutions for a defined perimeter of customers within costs and margin objectives and by maintaining the highest quality of service. He/she supports customers by providing and processing information in response to inquiries, concerns and requests about new shipments. He/she is responsible for dispatching all shipments for a defined perimeter, selecting the best solution on shipment level by using the platform tools and the processes associated. The ultimate goal is to provide as from the first inquiry a positive customer experience and improve the quality of service.
Reporting to the Country Manager, the Customer Operations Agent will be in charge with the following main tasks:
- Coordinate the customer order fulfillment process by identifying, recording and maintaining all appropriate customer, product and delivery information.
- Make tailor made solutions towards new and existing customers by proposing solutions, taking Quality and pricing into account.
- Organize shipments from A to Z and ensure a high level of quality at the best price
- Strict implementation of customer process and customer requirements.
- Manage and coordinate activities of drivers and suppliers
- Be an entrepreneur and communicate to the Country Manager strategies to improve the quality of our service
- Develop and maintain long - term customer relationships by proactively managing customer expectations
- Administration after the transport to prepare invoicing
- Identify sales leads, collecting and forwarding knowledge regarding potential new customers or customer trends
**Requirements**:
- Excellent communication skills with a customer oriented approach
- Is accurate and focused, has strong communicative capabilities, has knowledge of transportations means and all administrative processes, good selling techniques
- Solution seller
- Medium or higher education level
- 1-2 years of experience in the field of transportation planning is a plus
- Language skills both verbal and writing in Italian & English. Additional languages are definitely a plus.
- Willing to work in shifts 08:00-19:00 (Mon-Fri)
Competences:
- Team player, operational, customer-oriented, multi-cultural, flexibility, stress resistant, helicopter view, cost-conscious and persuasiveness, hands-on mentality
What we offer:
- An international and multicultural environment
- Monthly Incentives
- Benefit Manager program : 10 days off extra
- Start-up feeling; varied and exciting tasks
- Group-wide career opportunities
- Talent management program
- Free drinks, such as coffee, tea and water
- Home office policy
- Bike Leasing
Ability to commute/relocate:
- Maastricht-Airport: Reliably commute or planning to relocate before starting work (required)
**Language**:
- Italian (preferred)
Work Location: In person
Expected Start Date: 13/05/2024
