![Flash B.V.](https://media.trabajo.org/img/noimg.jpg)
Customer Operations Associate
4 weken geleden
**Short Description**:
Customer Operations Associate support customers by providing and processing information in response to inquiries, concerns and requests about a shipment. You will be the front line support for customers and carriers.
You will manage customer concerns with the objective of maintaining positive customer relationships with an organization.
**Responsibilities**
- Maintain a high level of customer service by responding promptly to customer queries in line with processes and service Level agreement
- Ensure customer satisfaction and provide professional customer support
- Ensure that deliveries orders are managed and executed on time in the most efficient way with the highest quality standards
- Ensure that deliveries orders are managed and executed on time in the most efficient way with the highest quality standards
- Proactively monitor customer shipments to identify, record, address, and prevent potential issues
- Process modifications, cancellation & additional costs administration
- Identify continuous improvement opportunities and provide feedback for process improvement
- Report and record all non conformities through the internal quality tool (NCR)
**Profile**
- Ability to work in a team with a positive attitude
- Passionate about delivering a first-class customer service experience
- Excellent interpersonal and communication skills, both written and verbal in **Dutch** and **Italian**:
- Excellent organizational and multitasking skills,
- Ability to maintain a calm and polite manner in stressful situations
**What we offer**:
- An international and multicultural environment
- Start-up feeling; varied and exciting tasks
- Group-wide career opportunities
- Talent management program
- Free drinks, such as coffee, tea and water
- Home office policy
- Bike Leasing
**ABOUT THE COMPANY**
European leader in Premium Freight. Flash offers tailormade, road and air solutions for worldwide transportation needs.
**Job Types**: Full-time, Permanent
Application Question(s):
- Salary expectations
**Language**:
- Italian (required)
- Dutch (preferred)
Work Location: In person
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