Customer Operations Associate

2 weken geleden

Maastricht Aachen Airport, Nederland Flash B.V. Voltijd

**Short Description**:
Customer Operations Associate support customers by providing and processing information in response to inquiries, concerns and requests about a shipment. You will be the front line support for customers and carriers.

You will manage customer concerns with the objective of maintaining positive customer relationships with an organization.

**Responsibilities**
- Maintain a high level of customer service by responding promptly to customer queries in line with processes and service Level agreement
- Ensure customer satisfaction and provide professional customer support
- Ensure that deliveries orders are managed and executed on time in the most efficient way with the highest quality standards
- Ensure that deliveries orders are managed and executed on time in the most efficient way with the highest quality standards
- Proactively monitor customer shipments to identify, record, address, and prevent potential issues
- Process modifications, cancellation & additional costs administration
- Identify continuous improvement opportunities and provide feedback for process improvement
- Report and record all non conformities through the internal quality tool (NCR)

**Profile**
- Ability to work in a team with a positive attitude
- Passionate about delivering a first-class customer service experience
- Excellent interpersonal and communication skills, both written and verbal in **Dutch** and **Italian**:

- Excellent organizational and multitasking skills,
- Ability to maintain a calm and polite manner in stressful situations

**What we offer**:

- An international and multicultural environment
- Start-up feeling; varied and exciting tasks
- Group-wide career opportunities
- Talent management program
- Free drinks, such as coffee, tea and water
- Home office policy
- Bike Leasing

**ABOUT THE COMPANY**

European leader in Premium Freight. Flash offers tailormade, road and air solutions for worldwide transportation needs.

**Job Types**: Full-time, Permanent

Application Question(s):

- Salary expectations

**Language**:

- Italian (required)
- Dutch (preferred)

Work Location: In person

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