Director Customer Payments, Fintech Commercial

3 maanden geleden

Amsterdam Centrum, Nederland Booking.com Voltijd

Role Description:
When Values are made explicit, they provide clarity on what “good” looks like. And when they are shared, they build unity in a group. They build culture.
- **_ Think customer first. _**_We obsess about adding value for our customers - guests, partners, colleagues - to make it easier for everyone to experience the world._
- **_ Own it. _**_We deliver on our promises, make informed decisions and prioritize to get the important things done today._
- **_ Learn forever. _**_We are resilient, take time to reflect, and seek to learn - from colleagues, from the outside world and from our failures._
- **_ Succeed together. _**_We celebrate team success, through making connections, building trust and valuing the diverse perspectives of others._
- **_ Do the right thing. _**_We get the right results the right way. For each other, our communities and the world around us._

**Business Unit Fintech**

Across our offices worldwide, we continue to innovate. To solve for some of the most sophisticated challenges in travel and technology, and to plan for the exciting developments that lie ahead. With strategic long-term investments into what we believe the future of travel can be, we are opening up new career opportunities that will have a strong impact on our mission. We are united in the belief that our very human desire to explore the planet’s beauty and discover more about other people and cultures will endure. The world is waiting for us. Together, we will be ready.

Commercial is a core function of FinTech and the heart of our P&L.

We are now entering the next phase of unlocking this full potential as one of the largest merchants globally on the web. At this scale, the aim is to unlock new geographies and payments products across all prioritised segments in the most operational effective, customer positive and financially sensible way. To turn this vision into reality, we are looking for an experienced & senior FinTech Leader to become our Director of Customer Payments, FinTech Commercial

**Profile Director Commercial Customer Payments**

The Director of Customer Payments, Commercial, will be accountable for the success of all relationships related to the Customer (Traveller) payments enablement and unit economics (return on investment, P&L contribution) globally. These relationships cover a broad and complex ecosystem (both global & local), of PSPs, networks, issuers, APMs and LPMs, among others. Scope of the mandate goes from strategy definition, sourcing, negotiation, implementation and day-to-day management of third parties across the global Financial ecosystem.

They will also jointly share in the KPIs of the FinTech LT - around growth of the business, all Booking verticals (conversion), and general profitability.

**Responsibilities**:
This critical position will report into Juan Carlos Rodriguez Inigo, Senior Director of FinTech Commercial, and is located in Amsterdam, NL, or London, UK. The role will lead an expanding team (expected 7 FTEs by EO 2024), including Senior Managers and Managers with decades of international experience in the sector, and will be part of the BU extended leadership team. With a global scope, and the responsibility of sourcing, building and managing all the third party relationships to enable a perfect and differentiated payments’ experience for our travellers, while maximising the P&L. This role should not be seen as a partnership management one. You are responsible for directly growing Fintech’s and Booking’s business -i.e. Conversion and P&L- by leveraging third party relationships.

This role drives the cross department and brands collaboration when a new FinTech Product or Region is unlocked in the market, involving and aligning the requirements and actions of our internal Tax, Credit Control, Legal, Partner & Customer Service teams.

You will:

- Create, set and drive the commercial/ business vision and strategy of our customer/ traveller side payments
- Translate the vision & strategy into an actionable roadmap with clear milestones
- Define the organisational structure and the required level of capabilities to deliver on the strategy & roadmap
- Translate those identified capabilities to the existing team and support them in their targeted growth (Build) and identify where additional capabilities are needed (Buy).
- Create a High Performing & Engaged team, which focuses on the key priorities and is leading the industry in terms of Fintech third party enablement
- Manage the money flows to optimize for the commercial relationships with Fintech ecosystem
- Identify, execute and own P&L initiatives. Your role is not to close a high number of contracts or to conduct relationship management of third parties, but to maximise P&L impact through increasing conversion in the most sustainable and profitable way P&L & ROI-oriented
- Orchestrate the risk dependency of Booking amongst Fintech third parties
- Continuous ownership of aligning internal Product,

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