Head of IT Customer

4 weken geleden

Den Haag, Nederland Nationale-Nederlanden Voltijd

We bieden je

NS Business card, ook privé te gebruiken

13e maand en vakantiegeld

27 vakantiedagen en 1 Diversiteitsdag

Hybride werken

Waarom Nationale-Nederlanden

Support +20 miljoen klanten

Sterk Nederlands merk

Inclusieve werkgever

Werken aan vitaal Nederland

As the Head of IT Customer & Digital at NN, you'll be leading the IT domain which is responsible for delivering exceptional customer experiences across all products. From customer-facing portals to core data insights and advanced analytics, you'll be at the forefront of cutting-edge technology, working with a team of talented engineers in an open and collaborative environment.

Get ready to take on this exciting role and make a real impact on the future of IT at NN

**What you are going to do**

The mission of the C&C IT domain is to empower our colleagues by providing the state of the art IT foundation for all customer facing functions so they can ensure an awesome digital customer experience. To do that the domain offers fit for purpose, flexible and digital solutions to colleagues who rely on the domain for shared building blocks and expertise, so they are able to offer digital products connecting their products to our customers.

Additionally, the IT domain is the driving force within C&D behind generic IT topics such as architecture, embedding the Engineering culture and ensuring reliability and security.

Next to that you will be the IT representative of C&D in several boards within NN like the IT Board and ITRC of NN Group.

As Head of IT Customer & Digital, you'll be responsible for:

- Ensuring that C&D is within risk appetite with regard to technology risk
- Ensuring the operational readiness of the entire C&D chain, including availability, performance, and security (reliability)
- Representing C&D in the IT board and ITRC of NN Group and closely aligning with central developments
- Playing a leading role in building the desired engineering culture
- Leading the change for working with the latest technology to reduce maintenance and increase development time, in operational processes like testing and controls
- Leading the change towards the desired architecture at C&D in collaboration with BUs, phasing out legacy systems and ushering in a new era of innovation

**What we offer you**
NN invests in an inclusive, inspiring work environment and in skills and competences for the future. We match this with employee benefits that are in line with what is needed today and in the future. This way, we offer our employees the opportunity to get the best out of themselves. We offer you:

- Salary between €9.714,62 - €13.878,04 (based on 40 hours per week) depending on your knowledge and experience
- 13th month and holiday allowance are paid with your monthly salary
- 27 vacation days for a 5-day working week and one Diversity Day
- A modern pension administered by BeFrank
- Plenty of training and learning opportunities
- NS Business Card 2nd class, which gives you unlimited travel, also privately. Do you prefer to travel with your own transport? Then you can declare the kilometers travelled
- Allowances for setting up your home office and for internet use

**Who you are**

You are a change agent with a positive drive to enhance processes and outcomes. You take full accountability for your actions and are a collaborative team player who enjoys interacting with professionals at all levels. You possess excellent communication skills and can effectively communicate with both technology-oriented engineers and senior management. You exhibit a high level of organizational sensitivity and thrive in a diverse and dynamic environment.

In addition, you have:

- Experience as a manager within an IT environment
- Strong communication and presentation skills, coupled with a keen sense of organisational awareness
- Proficiency in spoken and written English, as you'll be working in an international team
- A Master's degree in an IT-related field

**Who you will work with**

You'll be heading a predominantly international team consisting of several DEVOPS teams, Engineering Managers, the Information Security team of C&D, the Architecture team and the Center of Engineering. Additionally you are part of the C&D MT and work closely together with the Heads of the other domains within C&D on IT related topics.

**Additional Details**

Full day assessment will be part op the recruitment procedure**.**

**Any questions?**
- Natalia Szymanski
Talent Acquisition Specialist HR, FM, MarCom, Customer & Operations

Wat gebeurt er na je sollicitatie?
- 1
- Je solliciteert
- Jouw CV en motivatie worden door de Talent Acquisition Specialist en manager bekeken. Je ontvangt een reactie binnen twee weken.
- 2
- Interview(s) en online assessment
- We streven ernaar binnen een week het eerste gesprek in te plannen. Voorafgaand aan je tweede gesprek vragen we je een online assessment te maken.
- 3
- Aanbod
- Zijn we een match? Dan ontvang je van ons direct een aanbieding. D

  • IT Department Head

    3 weken geleden

    Den Haag, Zuid-Holland, Nederland The British School in The Netherlands Voltijd

    About the Role:We are seeking a highly skilled and experienced IT professional to lead our IT department as Head of IT. The successful candidate will have a strong background in IT management, with a proven track record of delivering strategic IT initiatives and managing a team of IT professionals.Key Responsibilities:Lead the IT department, overseeing the...

  • Head of IT Department

    1 maand geleden

    Den Haag, Zuid-Holland, Nederland The British School in The Netherlands Voltijd

    About the RoleThe British School in The Netherlands is seeking an experienced IT professional to lead our IT department. As the Head of IT, you will be responsible for managing the IT infrastructure, security, and technical support for our entire school community.Key ResponsibilitiesLead a team of IT staff members to ensure the smooth operation of our IT...

  • Head of IT Operations

    4 weken geleden

    Den Haag, Nederland Odido Voltijd

    **This is what you will do**: At Odido, we’re passionate about creating a future where technology is both safe and enjoyable for everyone. As we pursue our mission to become the Customer Champion, we’re driving a significant IT transformation, focusing on operational stability, resilience, and automation to support our ambitious growth plans. Join us as...

  • Head of IT Operations

    4 weken geleden

    Den Haag, Nederland Odido Voltijd

    Lead Odido’s IT Operations team in pioneering a resilient, high-performance environment that powers seamless customer experiences and drives our mission to be the Customer Champion!This is what you will doAt Odido, we’re passionate about creating a future where technology is both safe and enjoyable for everyone. As we pursue our mission to become the...

  • Head of It

    5 maanden geleden

    Den Haag, Nederland Catawiki Voltijd

    Who we are ,, - at Catawiki, we come across exceptional objects such as these every day. Catawiki is the leading online marketplace to buy and sell special objects. We offer over 75,000 special objects in auction every week — each reviewed and selected by one of Catawiki’s hundreds of in-house experts specialised in Art, Design, Jewellery, Fashion,...

  • IT Strategic Visionary and Department Head

    3 dagen geleden

    Den Haag, Zuid-Holland, Nederland The British School in The Netherlands Voltijd

    About The British School in The NetherlandsWe are a vibrant, diverse, and well-established international school based in the Hague area. Our mission is to provide a world-class education that prepares our students for success in an ever-changing global environment.Job Title: IT Strategic Visionary and Department HeadA competitive salary of €95,000 -...

  • Head of Production

    5 maanden geleden

    Den Haag, Nederland Manometric Voltijd

    **How you’ll be contributing to Manometric as Head of Production**: Manometric is transforming orthoses and prosthetics from medical necessities to products people love to wear. We create innovative custom orthoses with our unique production approach that combines 3D scanning and printing, with automation software, and a highly skilled team. We’ve grown...

  • Customer Service Representative | German

    3 uur geleden

    Den Haag, Nederland Undutchables Voltijd € 2.650 - € 3.000

    Job description As a member of the Customer Support team, you will oversee the sales order workflow and manage the planning and coordination of installation projects within the FMCG industry. Acting as a central point of communication, you will connect and collaborate with customers, the sales team, technicians, logistics, production, and procurement teams....

  • Customer Service Representative | German

    5 uur geleden

    Den Haag, Nederland Undutchables Voltijd € 2.650 - € 3.000

    Job description As a member of the Customer Support team, you will oversee the sales order workflow and manage the planning and coordination of installation projects within the FMCG industry. Acting as a central point of communication, you will connect and collaborate with customers, the sales team, technicians, logistics, production, and procurement teams....

  • Head of Finance

    3 weken geleden

    Den Haag, Nederland Manometric Voltijd

    **Manometric** Manometric is transforming orthoses and prosthetics from necessities to products people love to wear. We have built a proprietary 3D Hand Scanner, along with highly innovative brace designs and automation software. With a growing team of 50+ talented specialists, and a brand-new office in The Hague our company is getting ready for...

  • Head, Confidentiality and Information Security

    3 maanden geleden

    Den Haag, Nederland Organisation for the Prohibition of Chemical Weapons Voltijd

    **About Us**: The Office of Confidentiality and Security, is located within the Office of the Director-General. The Operations Security Section is responsible for the provision of safe workplaces and the protection of OPCW assets. The Confidentiality and Information Security Section is responsible for the protection of information and communications...

  • IT Traineeship zonder vooropleiding in IT

    3 weken geleden

    Den Haag, Zuid-Holland, Nederland House of Bèta Voltijd

    Waarom House of Bèta?Het antwoord ligt in onze visie: iedereen kan goed zijn in IT, ongeacht de achtergrond. Ons traineeship IT zonder vooropleiding in IT biedt de ideale kans om je ambities te ontwikkelen en jezelf te ontdekken in een dynamische en innovatieve omgeving.Wat kun je verwachten?Ons traineeship bestaat uit drie belangrijke onderdelen:Een...

  • IT Support Technician

    3 weken geleden

    Den Haag, Zuid-Holland, Nederland Uni Systems Voltijd

    **Digital Transformation at Uni Systems**At Uni Systems, we are committed to turning digital visions into reality. We are looking for a highly skilled IT Support Technician to join our UniQue team in The Hague.**Your Responsibilities**Perform daily service desk activities, ensuring seamless customer support.Handle ICT support requests and incidents on a...

  • IT Product Lead Ai

    3 maanden geleden

    Den Haag, Nederland Odido Voltijd

    **Dit ga je doen**: Odido’s ambitie is om de onbetwiste Klantkampioen van Nederland te worden, waarbij de klant centraal staat in het bedrijf. Om deze ambitie te ondersteunen, is er veel aandacht voor het verbeteren van de Customer Journey en de medewerkerservaring. Voor het IT Product Enterprise & Customer Service team, zijn we op zoek naar een IT...

  • Traineeship IT

    4 weken geleden

    Den Haag, Nederland House of Bèta Voltijd

    –Dutch speaking and writing proficiency is required–Net afgestudeerd aan een mooie opleiding, maar bedenk je nét iets te laat dat je de IT in wilt? Omdat je eigenlijk best handig bent met computers en data? En omdat je alles over zaken als BI-tooling, data analyses en procesoptimalisaties wilt leren? Geen nood. House of Bèta is een ontwikkelbedrijf, en...

  • Traineeship IT

    2 maanden geleden

    Den Haag, Nederland House of Bèta Voltijd

    –Dutch speaking and writing proficiency is required–Net afgestudeerd aan een mooie opleiding, maar bedenk je nét iets te laat dat je de IT in wilt? Omdat je eigenlijk best handig bent met computers en data? En omdat je alles over zaken als BI-tooling, data analyses en procesoptimalisaties wilt leren? Geen nood. House of Beta is een ontwikkelbedrijf, en...

  • Traineeship IT

    2 weken geleden

    Den Haag, Nederland House of Bèta Voltijd

    –Dutch speaking and writing proficiency is required–In dit traineeship krijg je de kans om jezelf te ontwikkelen in een dynamische en snel veranderende sector. Je doet in de praktijk werkervaring op en je volgt relevante cursussen en trainingen, zoals Python, SQL en Power BI. Zo ontwikkel je jezelf zowel op technisch als persoonlijk vlak. Met behulp van...

  • Traineeship IT

    4 dagen geleden

    Den Haag, Nederland House of Bèta Voltijd

    –Dutch speaking and writing proficiency is required–In dit traineeship krijg je de kans om jezelf te ontwikkelen in een dynamische en snel veranderende sector. Je doet in de praktijk werkervaring op en je volgt relevante cursussen en trainingen, zoals Python, SQL en Power BI. Zo ontwikkel je jezelf zowel op technisch als persoonlijk vlak. Met behulp van...

  • Head of Operations Security Section

    1 maand geleden

    Den Haag, Zuid-Holland, Nederland Organisation for the Prohibition of Chemical Weapons Voltijd

    About UsThe Organisation for the Prohibition of Chemical Weapons (OPCW) is a global leader in promoting and implementing the Chemical Weapons Convention. Our mission is to achieve the elimination of chemical weapons and to promote international cooperation and compliance with the Convention.Job SummaryWe are seeking a highly skilled and experienced...

  • Head of Customer Support

    3 maanden geleden

    Den Haag, Nederland Dyflexis Voltijd

    **Laat jij onze klanttevredenheid door het dak gaan?** Bij Dyflexis lossen we moeiteloos de meest voorkomende problemen op waar bedrijven mee te maken krijgen. Tijdregistratie, diensten ruilen, roosters maken, in - en uitklokken - wij regelen het allemaal. Ons workforce management platform vormt de basis voor een succesvolle hybride werkomgeving en zorgt...