Customer Technical Support Specialist

5 dagen geleden


Den Bosch, Noord-Brabant, Nederland Enphase Voltijd
About the Role

We are seeking a skilled Technical Support Professional to join our team in Den Bosch. As a key member of our customer support team, you will be responsible for helping customers and installers resolve technical issues related to Enphase solar PV systems.

You will be the first point of contact for customers, providing technical guidance and support via email or phone. Your expertise will ensure that our customers receive the best possible service, and you will work closely with our Field Service Technicians and Field Application Engineers to resolve complex issues.

Key responsibilities include documenting received cases, following up in a timely manner, and maintaining our support knowledge base. You will also have the opportunity to continuously learn and improve your PV knowledge.

Requirements
  • Minimum 2 years of experience in customer support or equivalent educational background
  • Fluency in English (minimum B2 level) and Dutch or French or Swedish or an Eastern European language (minimum C1 level)
  • Excellent oral, written, and interpersonal communication skills
  • A passion for the renewable sector
  • Proven track record of consistently delivering against sales quota and key sales objectives
  • Very process-focused, highly organized, and comfortable in a fast-paced, results-driven environment
  • Engaging, confident, and energetic telephone personality
  • Ability to take ownership and responsibility
  • Understanding of electrical systems (electrical/PV advantageous)
  • Familiarity with MS-Office (Salesforce advantageous)


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