Customer Service Operations Specialist
2 maanden geleden
Key Responsibilities:
- Assist both the language team and clients effectively.
- After an extensive onboarding process, your duties will include managing orders proficiently and providing support to the team as needed.
- Facilitate communication across departments to meet customer demands.
- Maintain a steadfast commitment to delivering top-tier customer service and fostering customer satisfaction.
Benefits:
- Opportunity to enhance your international experience.
- Participation in a competitive quarterly and annual customer service incentive program.
- Engagement in a motivating work atmosphere centered on innovation, collaboration, and dedication.
- Possibility to invest in personal and professional growth.
- Hybrid work model available post-onboarding.
- Generous benefits package including 25 paid vacation days, 6 ATV days, travel reimbursement, contributions to collective health insurance, and additional perks.
Candidate Profile: We are in search of a committed team player with a positive attitude who consistently strives to exceed expectations for both clients and the department. You should be adaptable and willing to assist wherever necessary. You demonstrate initiative and thrive in a dynamic environment. You are adept at asking pertinent questions and devising timely solutions to uphold our customer service commitments. Additionally:
- Fluency in spoken and written English and Italian is essential.
- Experience in B2B Customer Service (both internal and external) is required.
- A strong technical aptitude, curiosity, and quick learning ability are important.
- You should be self-sufficient while also being a collaborative team member.
- Attention to detail and strong problem-solving capabilities are crucial.
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