Technical Support Specialist
1 dag geleden
Acronis is a global leader in cyber protection, empowering individuals and businesses with cutting-edge technology to safeguard their data and digital lives. We're seeking a skilled Technical Support Engineer to join our mission in creating a secure and resilient digital future.
Key Responsibilities:- Resolve complex technical issues for customers using expertise and collaboration with engineering teams.
- Perform thorough analysis of customer issues and develop effective solutions.
- Work closely with product and engineering teams to drive innovation and improvement.
- Provide technical guidance and support to junior staff members.
- Develop and maintain knowledge base articles, best practices, and documentation.
- Fluent German and English language skills (oral and written).
- Ability to communicate technical details effectively.
- 2+ years of experience in a relevant industry and role.
- Excellent communication and customer focus skills.
- Strong problem-solving and analytical skills.
- Experience with network troubleshooting, Windows administration, and Linux administration.
- Knowledge of virtualization and business applications.
Acronis is a Swiss company founded in Singapore in 2003, with over 20 years of innovation and 15 offices worldwide. We offer a comprehensive security solution for MSPs, SMBs, and enterprise IT departments, with a focus on making a positive impact on the lives of our employees and the communities we serve.
We're an equal opportunity employer, committed to diversity and inclusion. If you're passionate about cyber protection and want to join a dynamic team, we encourage you to apply.
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