Fraud Specialist Customer Service Representative
6 dagen geleden
About the Role
We're seeking a highly skilled Fraud Specialist Customer Service Representative to join our team at American Express. As a key member of our customer service team, you will play a critical role in detecting and preventing fraud, while providing exceptional customer service to our clients.
Key Responsibilities
- Work with customers to verify charges and take appropriate action to prevent fraud
- Refer high-risk cases to our fraud risk management team for further review
- Collaborate with internal teams to minimize fraud risk and ensure seamless customer experience
- Handle customer inquiries with empathy and professionalism, adhering to our 1 Fraud voice principles
- Stay up-to-date on industry trends and best practices to continuously improve our fraud prevention strategies
Requirements
- Excellent communication and analytical skills
- Ability to work under pressure and meet performance metrics
- High level of integrity and commitment to our company values
- Proficient in Microsoft environment and able to multitask
- Fluency in Dutch and English, with excellent written and spoken skills
What We Offer
- Competitive base salary and bonus incentives
- Comprehensive benefits package, including medical, dental, vision, and life insurance
- Flexible working model with hybrid, onsite, or virtual arrangements
- Generous paid parental leave policies
- Free access to on-site wellness centers and confidential counseling support
- Opportunities for career development and training
Background Check
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
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