Fraud Specialist Customer Service Representative

6 dagen geleden


Amsterdam, Noord-Holland, Nederland American Express Voltijd

About the Role

We're seeking a highly skilled Fraud Specialist Customer Service Representative to join our team at American Express. As a key member of our customer service team, you will play a critical role in detecting and preventing fraud, while providing exceptional customer service to our clients.

Key Responsibilities

  • Work with customers to verify charges and take appropriate action to prevent fraud
  • Refer high-risk cases to our fraud risk management team for further review
  • Collaborate with internal teams to minimize fraud risk and ensure seamless customer experience
  • Handle customer inquiries with empathy and professionalism, adhering to our 1 Fraud voice principles
  • Stay up-to-date on industry trends and best practices to continuously improve our fraud prevention strategies

Requirements

  • Excellent communication and analytical skills
  • Ability to work under pressure and meet performance metrics
  • High level of integrity and commitment to our company values
  • Proficient in Microsoft environment and able to multitask
  • Fluency in Dutch and English, with excellent written and spoken skills

What We Offer

  • Competitive base salary and bonus incentives
  • Comprehensive benefits package, including medical, dental, vision, and life insurance
  • Flexible working model with hybrid, onsite, or virtual arrangements
  • Generous paid parental leave policies
  • Free access to on-site wellness centers and confidential counseling support
  • Opportunities for career development and training

Background Check

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.



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