Field Support Specialist
2 maanden geleden
We are seeking a highly skilled Technical Services Engineer to join our team at Sound United. As a Technical Services Engineer, you will be responsible for providing technical support and services to our customers, managing customer relationships, and ensuring service quality.
Key Responsibilities- Provide field and remote support for our products and solutions, including troubleshooting and resolving technical issues.
- Manage customer relationships and ensure timely resolution of customer complaints.
- Initiate repair or replacement of failed or defective products.
- Perform periodic functional verification, upgrades, and unscheduled service calls as needed.
- Provide technical support to our sales team during pre-sales activities.
- Assist customers in proper use of our products and solutions.
- Identify potential customer training issues and propose solutions.
- Follow up to ensure closure of product and training issues.
- Convey information from the field regarding product suggestions, improvements, and enhancements to our product marketing team.
- Implement service sales strategies.
- Monitor technical support processes and procedures, and initiate changes to optimize them.
- Direct technical experience in the medical and hospital industry.
- Knowledge of the hospital environment and key personnel within medical care areas.
- Self-starter with excellent verbal and written communication skills.
- Strong results orientation, positive attitude, and sense of urgency.
- Ability to travel domestically and internationally, and work on a rotating after-hours on-call schedule.
- Ability to work effectively with cross-functional teams.
- Field experience in implementing and troubleshooting medical equipment into the hospital environment.
- Ability to lift at least 20kg.
- Three years of related experience in the medical and hospital industry.
- Intermediate skills in TCP/IP protocol in an Enterprise environment.
- Intermediate skills in routing and switching technology and concepts, and network systems troubleshooting skills.
- Intermediate skills in Microsoft Windows, VMware, and Linux operating systems.
- Call center experience with a global service provider of manufactured products.
- Prior experience in the Biomedical and/or Field Service.
- Experience in Medical devices industry preferred.
- Experience in regulated industry.
- Competitive remuneration package.
- Monthly lunch/breakfast.
- Focus on personal and professional development.
- International team.
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