Live-Service Game Operations Specialist
4 uur geleden
Pearl Abyss Europe B.V. is seeking an English-speaking Live-Service Game Master to help accelerate our gaming reach to millions of customers across all screens in Europe.
As a Live-Service Game Master, you will continuously monitor the game live-service, handle day-to-day live operations tasks, collect in-game issues and player feedback, and engage players by designing and executing in-game events. You will work closely with community managers and customer support staff to ensure a seamless player experience.
Key Responsibilities:
- Handle day-to-day tasks for the game's live-service through the internal operation tool.
- Assist with regular server maintenance and content updates.
- Monitor and report live-service issues and player feedback.
- Respond to live game issues and create necessary notices.
- Create and execute weekly/monthly in-game event plans.
- Work with live-ops specialists, customer support, and community managers to gather feedback and suggestions for game improvement.
- Stay up-to-date on the latest game updates to support the player base.
- Investigate and document game exploits, bugs, and technical issues.
- Review customer support tickets and investigate reported issues.
Requirements:
- Native level of English.
- Bachelor's degree or equivalent work experience.
- Minimum 2 years of work experience in the video game industry, especially in CS, QA, live-ops community management, or related fields.
- Extensive knowledge and gameplay experience of MMORPG.
- Prior experience and interactions with gaming communities.
- Technical knowledge of online game live services.
- Strong customer service ethic and great interpersonal communication skills.
- Creativity, curiosity, and a willingness to learn and grow.
- Professional and mature demeanor, along with strong time-management and organization skills.
- International travel may be required for this position.
Preferred Qualifications:
- Avid Black Desert Online player.
- Project management experience or related certificates.
- Graphic design or video production/editing skills.
- Proficiency in Korean.
Benefits:
- Competitive salary.
- 25 days of paid leave.
- Public transport expenses coverage - maximum €400/month.
- Lifestyle wallet - gift cards worth €150/month.
- Personal and professional growth wallet - €1,200/year.
- Monthly healthcare allowance - €100/month.
- Special benefits for birthdays and summer- and winter holidays - €600/year.
- Sponsored lunch in the office.
- Free snacks and refreshments.
- Free medical check-up.
- Healthy lifestyle support: gym memberships, e-bike leasing, therapy sessions.
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