Live-Service Game Operations Specialist

2 weken geleden

Amstelveen, Noord-Holland, Nederland Pearl Abyss Europe Voltijd
Live-Service Game Master Job Description

Pearl Abyss Europe B.V. is seeking an English-speaking Live-Service Game Master to help accelerate our gaming reach to millions of customers across all screens in Europe.

As a Live-Service Game Master, you will continuously monitor the game live-service, handle day-to-day live operations tasks, collect in-game issues and player feedback, and engage players by designing and executing in-game events. You will work closely with community managers and customer support staff to ensure a seamless player experience.

Key Responsibilities:

  • Handle day-to-day tasks for the game's live-service through the internal operation tool.
  • Assist with regular server maintenance and content updates.
  • Monitor and report live-service issues and player feedback.
  • Respond to live game issues and create necessary notices.
  • Create and execute weekly/monthly in-game event plans.
  • Work with live-ops specialists, customer support, and community managers to gather feedback and suggestions for game improvement.
  • Stay up-to-date on the latest game updates to support the player base.
  • Investigate and document game exploits, bugs, and technical issues.
  • Review customer support tickets and investigate reported issues.

Requirements:

  • Native level of English.
  • Bachelor's degree or equivalent work experience.
  • Minimum 2 years of work experience in the video game industry, especially in CS, QA, live-ops community management, or related fields.
  • Extensive knowledge and gameplay experience of MMORPG.
  • Prior experience and interactions with gaming communities.
  • Technical knowledge of online game live services.
  • Strong customer service ethic and great interpersonal communication skills.
  • Creativity, curiosity, and a willingness to learn and grow.
  • Professional and mature demeanor, along with strong time-management and organization skills.
  • International travel may be required for this position.

Preferred Qualifications:

  • Avid Black Desert Online player.
  • Project management experience or related certificates.
  • Graphic design or video production/editing skills.
  • Proficiency in Korean.

Benefits:

  • Competitive salary.
  • 25 days of paid leave.
  • Public transport expenses coverage - maximum €400/month.
  • Lifestyle wallet - gift cards worth €150/month.
  • Personal and professional growth wallet - €1,200/year.
  • Monthly healthcare allowance - €100/month.
  • Special benefits for birthdays and summer- and winter holidays - €600/year.
  • Sponsored lunch in the office.
  • Free snacks and refreshments.
  • Free medical check-up.
  • Healthy lifestyle support: gym memberships, e-bike leasing, therapy sessions.

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