Consumer Experience Platform Lead

2 weken geleden

Nijmegen, Gelderland, Nederland The Kraft Heinz Company Voltijd

About the Role

We are seeking a highly skilled Consumer Experience (CX) Category Manager to join our team at The Kraft Heinz Company. This is an exciting opportunity to drive consumer centricity within our organization and provide thought leadership to drive business growth.

Key Responsibilities

  • Develop and lead comprehensive research plans across the product and pack consumer experience using all available Sensory & CX tools.
  • Support the R&D category teams in ensuring that research results are turned into insights and meaningful actions.
  • Provide expertise to support assigned category and participate in the development of overall project objectives.
  • Collaborate with local teams to ensure growth projects are inclusive of market needs.
  • Implement CX best practices for the Platforms and lead CX fundamentals training and category-specific training for R&D, marketing, sales, and plant personnel.
  • Act as a coach and mentor for Sensory support staff and junior team members.

Requirements

  • MSc (Food Science, Physical Science, Social Science, or Market Research preferred) or PhD in Sensory Science.
  • Experience as a CX leader with a track record in sensory and Consumer Experience, from within consumer/FMCG/retail industries on the client side.
  • Strong knowledge and experience of Sensory and Consumer testing methodologies, including descriptive analysis, discrimination testing, consumer research, questionnaire design, data analysis, and interpretation.
  • Strong storytelling skills for effective data presentation and business influence based on results.
  • Deep knowledge of category-specific methodology and serving protocols for the assigned category.
  • Competency with Windows-based software (Microsoft Office) and advanced understanding of basic and multivariate statistics.
  • Strong interpersonal and team skills, including organization, prioritization, and flexibility.

What We Offer

  • A competitive salary and excellent bonus structure.
  • A fast career track with opportunities for growth and learning.
  • Reimbursement of travel expenses.
  • A dynamic and ambitious employer that values innovation and new ideas.

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