Technical Support Specialist

4 weken geleden

Amsterdam, Noord-Holland, Nederland Adyen Voltijd
About Adyen

Adyen is a leading financial technology platform that provides payments, data, and financial products to customers like Meta, Uber, H&M, and Microsoft. Our mission is to empower businesses to achieve their ambitions faster.

Job Description

We are seeking a highly skilled Technical Support Engineer to join our team. As a Technical Support Engineer, you will be the first point of contact for our merchants across the globe, providing technical support and guidance on our platform and APIs.

Key Responsibilities
  • Be a key source of knowledge on the Adyen platform and APIs, the underlying web-stack technologies, and industry-standard integration methods and best practices.
  • Be responsible for the merchants' full lifecycle (integration, expansion, and operational excellence).
  • Be an internal product advocate, track product processes, and contribute to the platform, feeding back feedback and issues you get back from merchants.
  • Advise merchants regarding the best implementation practices and address specific merchants' issues.
Requirements
  • You recognize that each interaction with a merchant is a customer service experience. As such, you aspire to deliver a seamless merchant support experience across the globe that transcends global boundaries and time. You have strong written and verbal communication skills in English.
  • You are innovative, have strong problem-solving capabilities, and able to adapt to new processes and procedures quickly, while dealing with many varied technical support requests and challenges.
  • You have affinity with internet technologies and knowledge of technical processes (think SQL, HTML, JavaScript, PHP, Java, Scripting).
  • You are self-driven, flexible, and have the ability to maintain high levels of productivity with minimal supervision; taking accountability for your work and results delivered.
  • You've had previous exposure to environments rich in uncertainty, and you show a resulting track record of successfully dealing with ambiguity.
  • You make quick informed decisions under pressure and prioritize appropriately based on urgency, necessity, and both internal and external requests.

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