Technical Support Specialist Netherlands
4 dagen geleden
We are seeking a skilled and passionate Technical Support Specialist to join our team in Netherlands. As a key member of our Technical Support team, you will play a crucial role in providing exceptional after-sales service to our customers in the Netherlands territory.
Key Responsibilities:
- Provide after-sales support for Netherlands territory, including spare parts selection, technical documentation, and product details requests.
- Monitor and support installations in the Cloud system, troubleshooting and resolving issues remotely.
- Escalate claims and voice of customer from Netherlands, ensuring corrective actions and improvements are implemented and acknowledged correctly.
- Provide second-level technical support to Service Partners in Netherlands, including spare parts selection and technical documentation.
- Process repair, replacement, and on-site visit requests from Service Partners in Netherlands.
Requirements:
- Customer-oriented and proactive approach.
- Strong problem-solving skills.
- Technical background.
- Fluent in English.
- Experience in similar roles is appreciated.
- IoT background is a plus.
About DAB Pumps:
We are a global leader in the design and manufacturing of pumps and pumping systems. Our team is passionate about delivering exceptional service to our customers, and we are looking for like-minded individuals to join us.
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