Customer Support Specialist
8 uur geleden
We zoeken een ervaren Customer Support Advisor voor onze opdrachtgever in Amsterdam. Als klantenservice medewerker ben je verantwoordelijk voor het bieden van uitstekende klantenservice en ondersteuning aan onze klanten.
Verantwoordelijkheden- Het opbouwen van sterke relaties met klanten;
- Ondersteuning bij registratie en validatie en het verwerken van betalingen;
- Het houden aan de procedures om online vragenlijsten in te vullen met een uitstekend oog voor detail;
- Het voeren van meer dan 40 uitgaande gesprekken per dag, het nauwkeurig registreren van klantinteracties en het geven van advies over product- en servicevoordelen;
- Het behandelen van vragen van klanten, waaronder IT- en technische problemen, en het beheren van de abonnementskosten terwijl je ervoor zorgt dat de persoonlijke doelstellingen met betrekking tot resultaten en productiviteit worden gehaald.
De Customer Support Advisor die wij zoeken voldoet aan de volgende eisen:
- Tweetalig in Engels en Nederlands;
- Eerdere ervaring in klantenservice;
- Aantoonbare ervaring in het verbeteren van processen;
- Mogelijkheid om aan te passen aan de behoeftes van een groeiend bedrijf;
- Praktische Excel-kennis tot Intermediair niveau;
- Sterke communicatievaardigheden met goede interpersoonlijke vaardigheden.
- € 2.500,- tot € 3.000,- bruto per maand + 8% vakantietoeslag;
- Begin: zo snel mogelijk;
- Reiskostenvergoeding;
- Bedrijfslaptop en mobiel;
- Zakelijke creditcard;
- 25 vakantiedagen per jaar;
- Flexibele werkafspraken tussen kantoor en thuis;
- Gratis versnaperingen en maandelijks gemeenschapsevenement;
- Goede carrièreperspectieven bij een snelgroeiend bedrijf;
- Contract van 12 maanden;
- Fulltime of 32 uur per week;
- Gratis parkeerplaats;
- Kantine in het gebouw.
We bieden een uitstekende werkomgeving met een professionele en dynamische teamomgeving. Als klantenservice medewerker bij Independent Recruiters word je onderdeel van een groeiend bedrijf met een sterke focus op klanttevredenheid en bedrijfsresultaten.
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