Senior Customer Care Specialist
1 maand geleden
We are seeking a highly skilled and customer-focused Senior Customer Care Advisor to join our TEV+ team at the Mercedes-Benz Customer Assistance Center in Maastricht, The Netherlands.
Key Responsibilities- Steer, monitor, and escalate cases of a specific customer group to ensure timely and effective resolution.
- Support or resolve customer inquiries, complaints, or incidents in accordance with policies, procedures, and targets.
- Handle inbound calls, emails, and case follow-ups while managing existing customer queries in accordance with The Mercedes-Benz Way.
- Communicate with various departments to guarantee efficient procedures and maximize customer satisfaction.
- A competitive salary based on 40 hours/week, with a starting salary of €2885 gross (net: approx. 2370).
- An extensive initial training of up to 3 months to ensure a smooth transition into the role.
- A tailor-made individual development plan to support your growth and career advancement.
- A multicultural, dynamic, and international working environment with a diverse team of 1200 employees from 42 different countries.
- A relocation package that covers travel and living expenses for the first six weeks, if needed.
The Mercedes-Benz Customer Assistance Center is an international organization dedicated to driving customer satisfaction and high performance. We are an integrated part of Mercedes-Benz Cars Marketing & Sales and take on a leading role for the Mercedes-Benz Customer Assistance Centers worldwide.
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Senior Customer Care Specialist
4 weken geleden
Maastricht, Limburg, Nederland RandStad VoltijdJob DescriptionWe are seeking a highly skilled and customer-focused Senior Customer Care Advisor to join our team at the Mercedes-Benz Customer Assistance Center in Maastricht, The Netherlands.About the RoleAs a Senior Customer Care Advisor, you will be responsible for providing exceptional customer service to our valued clients, ensuring their needs are met...
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Senior Customer Care Specialist
4 weken geleden
Maastricht, Limburg, Nederland RandStad VoltijdJob DescriptionWe are seeking a highly skilled and customer-focused Senior Customer Care Advisor to join our team at the Mercedes-Benz Customer Assistance Center in Maastricht, The Netherlands.About the RoleAs a Senior Customer Care Advisor, you will be responsible for providing exceptional customer service to our valued customers, ensuring their...
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Senior Customer Care Specialist
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Maastricht, Limburg, Nederland Randstad VoltijdAbout the RoleWe are seeking a highly skilled and customer-focused Senior Customer Care Advisor to join our TEV+ team at the Mercedes-Benz Customer Assistance Center in Maastricht, The Netherlands.Key ResponsibilitiesSteer, monitor, and escalate cases of a specific customer group to ensure timely and effective resolution.Support or resolve customer...
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Senior Customer Care Specialist
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Maastricht, Limburg, Nederland Randstad VoltijdAbout the RoleWe are seeking a highly skilled and customer-focused Senior Customer Care Advisor to join our TEV+ team at the Mercedes-Benz Customer Assistance Center in Maastricht, The Netherlands.Key ResponsibilitiesSteer, monitor, and escalate cases of a specific customer group to ensure timely and effective resolution.Support or resolve customer...
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Senior Customer Care Specialist
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