Ecommerce Customer Care Specialist
2 weken geleden
At BIOTIKON B.V., we're a company that's been developing, producing, and creating high-quality dietary supplements for over 20 years. Our core values include purity, highly dosed nature-based quality, and continuous new development and production.
We're a dynamic and growing company that offers a family-friendly working atmosphere, free drinks and coffee, and a permanent position as an employee. Our team is characterized by high self-motivation, great creative freedom, and a strong collegial spirit.
Job ResponsibilitiesAs an Ecommerce Customer Care Manager, you'll be responsible for maintaining and administering billing and finance using VARIO 8 Software AG, handling dunning, corresponding with customers regarding complaints or returns, and managing credit and commission statements.
You'll also be responsible for general administrative activities, master data maintenance, order and shipping processing (international), logistics management, and case management (ticket system).
RequirementsWe're looking for a candidate with a successfully completed commercial training with a focus on accounting or a degree in business administration. You should have a solid understanding of accounting, finance, billing, and goods traffic (warehouse, items, shipping, customs).
Proficiency in German and English, both spoken and written, is essential. You should also have professional experience with a merchandise management system and be confident in handling MS Office programs.
BenefitsWe offer a range of benefits, including a family-friendly working atmosphere, free drinks and coffee, a permanent position as an employee, guaranteed salary security, and attractive bonuses. You'll also have access to employee discounts and numerous incentives, as well as flexible remote work options.
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