Customer Service Representative
17 uur geleden
This role is part of the Abbott Diagnostics Customer Services and Support team, responsible for providing timely and accurate assistance, technical information, and advice regarding ADD products and services to maintain and improve customer relationships.
Key Responsibilities:- Provide technical support and guidance to customers via phone, email, or online discussion boards.
- Assess customer needs, understand hardware, software, and reagents issues, and provide solutions.
- Apply established procedures, use appropriate tools and systems to solve technical problems, and follow up on outstanding cases.
- Record accurate information in the appropriate system and collaborate with the 'day shift' support teams.
- Minimum of 1 year in a Customer Relation/Support role.
- Experience in providing level 1 and level 2 support, making technical recommendations, and ensuring customer issues are resolved.
- Clinical laboratory experience is a plus.
This role will work in the 'Off hours' support center based in Hoofddorp, The Netherlands, with 80% of duties done from home and 20% at the office.
Language Requirements:Fluent language knowledge is essential, with English as the primary language, and at least one other language (French, German, Italian, Portuguese, or Spanish) at a suitable level for customer exchange and technical troubleshooting activities.
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