Technical Support Specialist

3 weken geleden

Amsterdam, Noord-Holland, Nederland CureVac Corporate Services GmbH Voltijd

About CureVac Corporate Services GmbH

CureVac Corporate Services GmbH, a subsidiary of CureVac SE, is a global biopharmaceutical company specializing in mRNA technology. With over 20 years of experience, we research, develop, and optimize mRNA for medical purposes.

Our Mission

We strive to bring best-in-class mRNA medicines to market, focusing on prophylactic vaccines, innovative cancer immunotherapies, and protein-based therapies.

Job Title: End User Services Engineer

We are seeking an experienced End User Services Engineer to join our team in Tübingen, Stuttgart, Wiesbaden, Amsterdam, or Ottignies-Louvain-la-Neuve.

Responsibilities:

  • Lead the process to understand, plan, and implement solutions for end user devices and services.
  • Work with a team to define and implement technical requirements and solutions to address CureVac goals and objectives.
  • Provide technical assistance and troubleshooting for end user devices, applications, and network connectivity.
  • Develop practices and processes to efficiently install, configure, and maintain hardware, software, and peripherals for end users.
  • Balance user experience, governance, and operational efficiency to deliver high-quality solutions.
  • Document and update IT processes, procedures, and knowledge base.
  • Collaborate with senior engineers and vendors to find solutions for complex issues.

Qualifications:

  • University degree in computer science, information systems, or related field.
  • Excellent communication skills, hands-on experience in customer service, and problem-solving attitude.
  • Deep knowledge of end user services, desktop support, or IT helpdesk.
  • Expertise in Windows, Office 365, Active Directory, and Intune.
  • Certifications such as CompTIA A.

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