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Customer Service Ambassador

1 maand geleden


Amsterdam, Noord-Holland, Nederland Anantara Voltijd

Job Overview

We are seeking a highly skilled Guest Service Specialist to join our team at Anantara. As a key member of our Guest Relations team, you will be responsible for delivering exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities

  • Provide friendly and professional service to guests, responding to their queries and resolving any issues in a timely and efficient manner.
  • Work closely with the Guest Relations team to exceed guest expectations and maintain high levels of customer satisfaction.
  • Develop and implement strategies to enhance the guest experience, identifying areas for improvement and suggesting solutions.
  • Collaborate with other departments to ensure seamless communication and a high level of service delivery.
  • Stay up-to-date with company policies and procedures, ensuring compliance and adherence to standards.

Requirements

  • Proven experience in a customer-facing role, with a strong track record of delivering exceptional service.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with guests and colleagues.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
  • Flexibility and adaptability, with a willingness to learn and take on new challenges.
  • Proficiency in English, with the ability to communicate effectively with guests and colleagues.