Senior Customer Care Specialist

5 dagen geleden

Maastricht, Limburg, Nederland RandStad Voltijd
{"title": "Customer Service Representative", "content": "Job Summary

We are seeking a highly skilled Customer Service Representative to join our TEV+ team at the Mercedes-Benz Customer Assistance Center in Maastricht, The Netherlands. As a key member of our team, you will be responsible for providing exceptional customer service to our top-end vehicle customers, ensuring their satisfaction and loyalty to the Mercedes-Benz brand.

Key Responsibilities
  • Steer, monitor, and escalate cases of a specific customer group.
  • Support or resolve customer inquiries, complaints or incidents, in accordance with the policies, procedures and targets.
  • Handle inbound calls, emails and case follow-ups while managing your existing customer queries in accordance with The Mercedes-Benz Way.
  • Support operations and workshops to ensure that the parts delivery is organized by fastest means possible.
  • Communicate with various departments to guarantee that every procedure runs efficiently in order to maximize the quality of the customer experience.
Requirements
  • Prior experience in a customer service or similar role (preferably in a contract center environment).
  • Good technical understanding and affinity.
  • Pro-active attitude and troubleshooting mindset.
  • Empathic, maintaining relationships and seeking for customer satisfaction.
  • Taking decisions and creating solutions when facing complex cases/situations.
  • Ability to work independently as well as collaboratively within a team.
  • Thinking 'out of the box' and an 'always finding a solution' attitude.
  • Open to relocate to the area of Maastricht, The Netherlands (if needed).
What We Offer
  • Multicultural, dynamic and international working environment.
  • Salary based on 40 hours/week: 2885 gross (net: approx. 2370).
  • An extensive initial training of up to 3 months.
  • A tailor-made individual development plan.
  • Competitive performance-based salary growth.
  • Company result-oriented bonuses.
  • Transportation plan: free bike every 3 years, free public transport or contribution to fuel costs.
  • Lucrative relocation package that covers your travel and living expenses for the first six weeks.
How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, please submit your application by clicking the "Sollicitatie" button below. We look forward to hearing from you

", "lang_code": "en"}

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