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We are seeking a highly skilled Customer Service Representative to join our TEV+ team at the Mercedes-Benz Customer Assistance Center in Maastricht, The Netherlands.
Key Responsibilities- Steer, monitor, and escalate cases of a specific customer group.
- Support or resolve customer inquiries, complaints or incidents.
- Handle inbound calls, emails and case follow ups.
- Support operations and workshops to ensure that the parts delivery is organized by fastest means possible.
- Communicate with various departments to guarantee that every procedure runs efficiently in order to maximize the quality of the customer experience.
- A competitive salary based on 40 hours/week.
- An extensive initial training of up to 3 months.
- A tailor-made individual development plan.
- Competitive performance-based salary growth.
- Company result-oriented bonuses.
- Transportation plan: free bike every 3 years, free public transport or contribution to fuel costs.
- Lucrative relocation package that covers your travel and living expenses for the first six weeks.
The Mercedes-Benz Customer Assistance Center is an international multicultural organization and an integrated part of Mercedes-Benz Cars Marketing & Sales. At the offices in Maastricht, Mercedes thinks and acts globally and takes on a leading role for the Mercedes-Benz Customer Assistance Centers all over the world.
1200 employees from 42 different countries add diversity and enrich an organization dedicated to driving customer satisfaction and high performance. Employees act as brand representatives ensuring that customers receive personal assistance in their own language at a consistently high level.
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