Customer Experience Director

2 weken geleden


Utrecht, Utrecht, Nederland Foot Locker Voltijd
Job Title: Director Customer Care

At Foot Locker, we are seeking a highly skilled and experienced Director of Customer Care to lead our customer support team in Europe. As a key member of our leadership team, you will be responsible for developing and implementing strategies to deliver exceptional customer experiences across all our banners.

Key Responsibilities:
  • Develop and execute customer support strategies to drive customer satisfaction and loyalty
  • Lead a team of customer support professionals to provide timely and effective support to customers
  • Collaborate with cross-functional teams to identify and implement process improvements
  • Manage customer support budgets and resources to ensure optimal performance
  • Develop and maintain relationships with external vendors and partners to ensure seamless customer support
Requirements:
  • 10+ years of experience in customer support or a related field
  • Proven track record of leading high-performing teams and driving customer satisfaction
  • Excellent communication and leadership skills
  • Fluent in English, with proficiency in another European language a plus
What We Offer:
  • Competitive salary and benefits package
  • Opportunities for career growth and development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance


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