Customer Experience Director

3 weken geleden


Utrecht, Utrecht, Nederland Foot Locker Voltijd
Job Title: Director Customer Care

At Foot Locker, we are seeking a highly skilled and experienced Director of Customer Care to lead our customer support team in Europe. As a key member of our leadership team, you will be responsible for developing and implementing strategies to deliver exceptional customer experiences across all our banners in Europe.

Key Responsibilities:
  • Develop and execute customer support strategies to drive customer satisfaction and loyalty
  • Lead a team of customer support professionals to provide timely and effective support to customers
  • Collaborate with cross-functional teams to identify and implement process improvements
  • Manage customer support budgets and resources to ensure optimal performance
  • Develop and maintain relationships with external vendors and partners to ensure seamless customer support
  • Monitor and analyze customer feedback and sentiment to inform support strategies
Requirements:
  • 10+ years of experience in customer support or a related field
  • Proven track record of leading high-performing teams and driving customer satisfaction
  • Excellent communication and interpersonal skills
  • Ability to analyze complex data and make informed decisions
  • Fluent in English, with proficiency in another European language a plus
What We Offer:
  • Competitive salary and benefits package
  • Opportunities for career growth and development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance


  • Utrecht, Utrecht, Nederland Foot Locker Voltijd

    Job Title: Customer Experience DirectorAt Foot Locker, we are seeking a highly skilled and experienced Customer Experience Director to lead our customer support team in Europe. As a key member of our leadership team, you will be responsible for developing and implementing strategies to deliver exceptional customer experiences across all our banners in...


  • Utrecht, Utrecht, Nederland Foot Locker Voltijd

    Job Title: Customer Experience DirectorAt Foot Locker, we are seeking a highly skilled and experienced Customer Experience Director to lead our customer support team in Europe. As a key member of our leadership team, you will be responsible for developing and implementing strategies to deliver exceptional customer experiences across all our banners.Key...


  • Utrecht, Utrecht, Nederland Foot Locker Voltijd

    Job Title: Customer Experience DirectorAt Foot Locker, we are seeking a highly skilled and experienced Customer Experience Director to lead our customer support team in Europe. As a key member of our leadership team, you will be responsible for developing and implementing strategies to deliver exceptional customer experiences across all our banners.Key...


  • Utrecht, Utrecht, Nederland Foot Locker Voltijd

    Job Title: Director Customer CareAt Foot Locker, we are seeking a highly skilled and experienced Director Customer Care to lead our customer support team. As a key member of our organization, you will be responsible for developing and implementing strategies to deliver exceptional customer experiences across all our banners in Europe.Key...


  • Utrecht, Utrecht, Nederland Foot Locker Voltijd

    Job Title: Director Customer CareAt Foot Locker, we are seeking a highly skilled and experienced Director of Customer Care to lead our customer support team in Europe. As a key member of our leadership team, you will be responsible for developing and implementing strategies to deliver exceptional customer experiences across all our banners.Key...


  • Utrecht, Utrecht, Nederland Foot Locker Voltijd

    Job Title: Director Customer CareAt Foot Locker, we are seeking a highly skilled and experienced Director of Customer Care to lead our customer support team. As a key member of our leadership team, you will be responsible for developing and implementing strategies to deliver exceptional customer experiences across all our banners in Europe.Key...


  • Utrecht, Utrecht, Nederland Foot Locker Voltijd

    Job Title: Director Customer CareAt Foot Locker, we are seeking a highly skilled and experienced Director Customer Care to lead our customer support team in Europe. As a key member of our leadership team, you will be responsible for developing and implementing strategies to deliver exceptional customer experiences across all our banners.Key...


  • Utrecht, Utrecht, Nederland Foot Locker Voltijd

    Job Title: Director Customer CareAt Foot Locker, we are seeking a highly skilled and experienced Director of Customer Care to lead our customer support team in Europe. As a key member of our leadership team, you will be responsible for developing and implementing strategies to deliver exceptional customer experiences across all our banners in Europe.Key...


  • Utrecht, Utrecht, Nederland Foot Locker Voltijd

    About the RoleWe are seeking a highly experienced and skilled Customer Experience Director to lead our customer support team in Europe. As a key member of our leadership team, you will be responsible for developing and implementing strategies to deliver exceptional customer experiences across all our banners.Key ResponsibilitiesDevelop and execute customer...

  • Customer Experience Director

    9 minuten geleden


    Utrecht, Utrecht, Nederland Foot Locker Voltijd

    Job SummaryWe are seeking a highly experienced Customer Experience Director to lead our customer support team in Europe. As a key member of our leadership team, you will be responsible for developing and implementing strategies to deliver exceptional customer experiences across all banners in Europe.Key ResponsibilitiesDevelop and implement customer support...

  • Customer Care Director

    3 weken geleden


    Utrecht, Utrecht, Nederland Foot Locker Voltijd

    Job Title: Director Customer CareOverviewSummary of PositionThis position is responsible for the direction of end-to-end customer support for all banners in Europe in partnership with the NA and APAC teams working towards enterprise solutions. Directing internal and external support groups to not just ensure a high level of service but define our customer...


  • Utrecht, Utrecht, Nederland Idean Voltijd

    About the RoleWe are seeking a talented Customer Experience Strategist to join our Customer Transformation team. As a key member of our team, you will be responsible for designing and developing customer experiences that drive business growth and customer satisfaction.Key ResponsibilitiesDevelop customer experience strategies that align with business...


  • Utrecht, Utrecht, Nederland Idean Voltijd

    About the RoleWe are seeking a talented Customer Experience Strategist to join our Customer Transformation team. As a key member of our team, you will be responsible for designing and developing customer experiences that drive business growth and customer satisfaction.Key ResponsibilitiesDevelop customer experience strategies that align with business...


  • Utrecht, Utrecht, Nederland Rentman Voltijd

    About RentmanRentman is a leading provider of resource management and planning software for the event and production industry. Our platform helps businesses in over 70 countries streamline their operations, improve efficiency, and deliver exceptional customer experiences.Job DescriptionWe are seeking a highly skilled Customer Journey Manager to join our...


  • Utrecht, Utrecht, Nederland Rentman Voltijd

    About RentmanRentman is a leading provider of resource management and planning software for the event and production industry. Our platform helps businesses in over 70 countries streamline their operations, improve efficiency, and deliver exceptional customer experiences.Job DescriptionWe are seeking a highly skilled Customer Journey Manager to join our...


  • Utrecht, Utrecht, Nederland Rentman Voltijd

    About RentmanRentman is a leading provider of resource management and planning software for the event and production industry. Our platform helps businesses in over 70 countries streamline their operations, manage inventory, and create professional estimates. With a strong focus on innovation and customer satisfaction, we're committed to delivering...


  • Utrecht, Utrecht, Nederland JACOBS DOUWE EGBERTS Voltijd

    Job Title: Senior Customer Experience SpecialistWe are seeking a highly motivated and experienced Senior Customer Experience Specialist to join our team at Jacobs Douwe Egberts. As a Senior Customer Experience Specialist, you will be responsible for leading our customer experience team and driving excellence in service delivery.Key Responsibilities:Lead the...

  • Customer Experience Manager

    6 dagen geleden


    Utrecht, Utrecht, Nederland beBee Professionals Voltijd

    beBee Professionals is seeking a Customer Experience Manager to lead our client relations efforts. The successful candidate will be responsible for managing client relationships, providing customer service, and ensuring customer satisfaction. The ideal candidate will have excellent communication and interpersonal skills, as well as the ability to work...


  • Utrecht, Utrecht, Nederland beBee Professionals Voltijd

    Customer Assistance AnalystbeBee Professionals is seeking a skilled Customer Assistance Analyst to provide exceptional customer service and technical support to our clients in Utrecht.The ideal candidate will possess excellent communication and problem-solving skills, as well as a strong customer service orientation.Key Responsibilities:Provide customer...


  • Utrecht, Utrecht, Nederland Manhattan Associates Voltijd

    Senior Director, Professional ServicesWe're seeking a seasoned leader to drive the success of our EMEA TMS function. As Senior Director, Professional Services, you'll provide strategic leadership and direction to our Services team, working closely with EMEA Sales leadership to ensure the success of our TMS business.Key Responsibilities:Establish and manage...