Customer Experience Director

5 dagen geleden

Amsterdam, Noord-Holland, Nederland Aesop Voltijd

With over 35 years of experience in creating inspiring environments, Aesop is committed to fostering a culture that supports employee growth and development.

We strive for balance between people, planet, and profit by reducing our footprint and promoting sustainability. Our commitment to building a more inclusive society has led us to become a certified B Corp.

Job Purpose

As a Store Manager, you embody the spirit of engagement and customer-centricity that defines our brand. Through passionate leadership, you will motivate your team to deliver memorable customer experiences and drive store performance.

Working full-time on-site, including some weekend shifts, you will be responsible for budgeting, marketing, and building client relationships, as well as guiding a team of Retail Consultants.

Requirements

  • Fully fluent in English and Dutch
  • Minimum 3 years of management experience in customer-facing roles
  • Proven track record of effective selling skills and commercial acumen
  • Open-minded and curious with excellent communication and problem-solving skills
  • Strong project management skills and knowledge of skin care or hair care products (advantageous)
  • Computer literacy with Microsoft Office suite

What We Offer

We provide a holistic approach to employment, prioritizing professional development, career growth, and employee wellbeing initiatives. Our benefits include:

  • Pension and private medical insurance
  • Cycle-to-work scheme
  • Generous product discount allowance and bi-annual complimentary product allocation
  • Paid volunteering allowance
  • Bonus opportunity based on personal and business performance
  • Access to LinkedIn Learning, in-house training, and study support opportunities

Aesop values diversity, inclusion, and belonging and is committed to creating a workplace where talent is recognized and rewarded. We encourage all candidates to consider joining our journey.

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