Resource Planner Supporting Preplanned and Reactive Maintenance Activities

2 weken geleden

Amsterdam, Noord-Holland, Nederland Markem-Imaje B.V. Voltijd

We're looking for a skilled Resource Planner to join our North European team. As a Technical Services Resource Planner, you will act as a liaison between our customers in the Benelux area and our Field Service Engineers, ensuring the efficiency of our preplanned and reactive maintenance activities.

Key Responsibilities:
  • Create service orders and allocate Field Service Resources to respond promptly to customer service requests.
  • Maintain a current and accurate Field Service Technicians planning board in SAP Field Service Management to optimize resource efficiency, availability, and customer responsiveness.
  • Process installations and repairs requests, ordering parts required and scheduling of related jobs in ERP (SAP) system.
  • Process and maintain Service Contract Agreement details, ordering parts required and scheduling of preventive maintenance jobs in ERP (SAP) system.
  • Perform duties related to invoice collection.
  • Determine service stock availability and process advance shipments and returns of service parts.
  • Prepare and send quotations for services to customers.
Requirements:
  • 1-2 years of customer-focused experience within a highly demanding and fast-paced environment.
  • Proven track record in positions with administrative tasks.
  • Proficient with MS Office, especially Outlook and Excel.
  • Proven experience of working within SAP environment would be a plus (training will be provided).
  • Fluent in English and Dutch (both verbal and written). French would be a plus.
  • Ability to demonstrate logical thinking process and troubleshooting.
  • Good organizational skills and ability to set priorities and manage time effectively.
  • Strong interpersonal, customer-oriented, and relationship management skills.
  • Ability to work independently.
About the Role:

This is an exciting opportunity to join our team and contribute to the success of our customers. If you're a motivated and organized individual with excellent communication skills, we'd love to hear from you.

We offer a competitive salary, bonus scheme, performance-based yearly merit increase, and a flexible work environment. Our team is passionate about delivering exceptional results and making a positive impact on our customers' lives.

As a valued member of our team, you'll have the opportunity to grow and develop your skills, working with a dynamic and supportive team. We're committed to creating a diverse and inclusive workplace where everyone feels valued and empowered to succeed.

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