Customer Service Representative
7 dagen geleden
About the Role:
We are seeking a highly skilled and experienced Customer Service Agent to join our team at Speedlink. As a Customer Service Agent, you will be responsible for providing exceptional customer service and support to our clients, ensuring their satisfaction and loyalty to our company.
Key Responsibilities:
- Provide customers with information regarding rates and services.
- Making bookings and monitoring shipments.
- Administrative handling of shipments.
- Keeping customers informed about the status of the shipment to be delivered.
- Registering complaints in a professional and customer-friendly way and, in consultation with the responsible department, ensure a correct handling.
- Identifying sales signals and passing them on to the sales department.
Requirements:
- You have a completed MBO education and are available 40 hours per week.
- You have at least 3 years of experience in a similar position, preferably in the logistics sector.
- You are fluent in Dutch and English. Spanish, German, and/or French is an advantage.
- You are action-oriented, if there are problems you do not hesitate to call and look for a solution.
- You have good communication skills and know how to convey information to customers and colleagues.
- It goes without saying that you can handle Office 365.
What We Offer:
If you are looking for an independent, challenging position, where you can be result-oriented and entrepreneurial including growth opportunities, then you are in the right place at Speedlink. The salary is in line with the market. You will work in shifts between 7:00 and 21:00.
Speedlink is a dynamic organization where besides hard work, humor, and collegiality are highly valued.
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