Client Success Operations Manager

3 weken geleden


Amsterdam, Noord-Holland, Nederland Bertelsmann SE & Co. KGaA Voltijd

Exceptional Client Success

We are seeking a Client Success Operations Manager to drive operational excellence and deliver exceptional client experiences. As a key member of our team, you will play a vital role in fostering strong relationships with our clients, ensuring seamless product delivery, and driving business growth.

Key Responsibilities:

  • Client Relationship Management: Lead operational tasks to ensure the delivery of our products.
  • Project Leadership: Coordinate cross-functional teams for client-specific and improvement projects.
  • Stakeholder Engagement: Establish and maintain relationships with key operational stakeholders.
  • Innovation and Optimization: Contribute to product development by identifying opportunities for optimization.
  • Meeting Facilitation: Play a crucial role in client meetings to ensure client needs are met.
  • Networking: Develop and maintain a network to enhance operational task management.

Qualifications and Skills:

  • Professional Experience: At least 2 years of experience in account management or customer success.
  • Communication Skills: Excellent ability to communicate and collaborate effectively.
  • Language Proficiency: Fluency in Dutch and English, both written and spoken.

What We Offer:

  • Competitive salary with a non-contributory pension
  • Trainings from the Riverty Academy and individual training opportunities
  • Flexible working arrangements
  • Employee discounts
  • Access to fresh fruit, Webinars, health checks, and 1-on-1 consultations

About Us:

We are a team of experts in 13 countries, building smarter, simpler, seamlessly connected ways to manage money. Our holistic solutions empower everyone to live their best financial lives.


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