Customer Experience Specialist

4 weken geleden


Hoofddorp, Noord-Holland, Nederland Maersk Voltijd

Customer Experience Specialist

Maersk is a global leader in integrated logistics, driving innovation and transformation to redefine the boundaries of possibility. With a century-long history of industry pioneering, we set new standards for efficiency, sustainability, and excellence.

We believe in the power of diversity, collaboration, and continuous learning, ensuring our organization reflects and understands the customers we serve. With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

What we offer

We provide an exciting job opportunity in an internationally growing business environment characterized by high pace.

You will work in a team with motivated and engaged people with a diverse background.

We have flexible working hours and the possibility to work from home for a few days per week.

An attractive compensation package including an annual bonus based on the company's performance.

Key responsibilities

Pro-active communication and information flow towards our customers is the key in ensuring transparency end-to-end.

As our Ocean CX Consultant SME BCO, you will be responsible for a smooth end to end shipment process, both import and export.

You will monitor all outgoing and incoming Ocean transport orders for your assigned customers, answering customer requests via email, by phone or chat.

Be the first point of contact for our customers, making you the face (or voice) of the company.

You like to go the extra mile to make our customers happy and build strong relationships with them.

Preparation of transport and customs documents.

Finding out-of-the box solutions that improve the supply chain of your customers.

Financial handling of shipments.

This is how you reach your goal

You are enthusiastic and a team player.

You are solution-oriented and will go out of your way to make our customers happy.

You have experience in a service-oriented environment.

You can multitask and you learn fast.

Your profile

You have experience within the shipping and logistics industry (especially Ocean business) and Incoterms don't scare you.

You are open to change and drive customer improvement initiatives.

You have an interest in digitalization and shaping the digital future of customer service.

You can think out of the box to find solutions.

You are motivated to help grow the level of customer service.

Ability to work independently and in a team.

You are an empathetic person who is an excellent communicator, relating well to all kinds of people.

Be commercially driven and enterprising.

Full-time availability.

You are fluent in Dutch and English.

As part of our pre-employment screening, we may ask you to provide a VOG.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing



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