Technical Support Specialist

7 dagen geleden

Amsterdam, Noord-Holland, Nederland Shell Recharge Solutions Voltijd

About the Role

We are seeking a skilled Technical Support Agent to join our team at Shell Recharge Solutions. As a Technical Support Agent, you will provide second-line support to our customers, analyzing problems and providing solutions to ensure a seamless experience.

Key Responsibilities

  • Provide technical support to customers via phone and email
  • Maintain contact with service partners and field experts
  • Analyze incoming malfunctions and improve the proactive service process
  • Report issues and train other technical support agents
  • Gather data on recurring issues in the field

Requirements

  • Strong analytical approach and problem-solving skills
  • Proactive and improvement-driven mindset
  • Excellent communication skills in Dutch and English
  • Knowledgeable about technology and e-mobility
  • Collaborative and customer-friendly

About Us

Shell Recharge Solutions is a leading provider of electric vehicle charging solutions. We are committed to creating a more sustainable future and are seeking talented individuals to join our team.

What We Offer

  • Competitive salary and yearly bonus
  • Work-from-home budget and professional equipment
  • 28 paid days of annual leave and 5 volunteering days
  • Personal training budget and development plan
  • Fun get-togethers, outings, and team events

Join Our Team

We are an equal opportunities employer and welcome applications from diverse candidates. If you are passionate about e-mobility and customer support, we encourage you to apply.

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