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Technical Support Specialist
1 maand geleden
About the Role
We are seeking a skilled Technical Support Agent to join our team at Shell Recharge Solutions. As a Technical Support Agent, you will provide second-line support to our customers, analyzing problems and providing solutions to ensure a seamless experience.
Key Responsibilities
- Provide technical support to customers via phone and email
- Maintain contact with service partners and field experts
- Analyze incoming malfunctions and improve the proactive service process
- Report issues and train other technical support agents
- Gather data on recurring issues in the field
Requirements
- Strong analytical approach and problem-solving skills
- Proactive and improvement-driven mindset
- Excellent communication skills in Dutch and English
- Knowledgeable about technology and e-mobility
- Collaborative and customer-friendly
About Us
Shell Recharge Solutions is a leading provider of electric vehicle charging solutions. We are committed to creating a more sustainable future and are seeking talented individuals to join our team.
What We Offer
- Competitive salary and yearly bonus
- Work-from-home budget and professional equipment
- 28 paid days of annual leave and 5 volunteering days
- Personal training budget and development plan
- Fun get-togethers, outings, and team events
Join Our Team
We are an equal opportunities employer and welcome applications from diverse candidates. If you are passionate about e-mobility and customer support, we encourage you to apply.
