Customer Experience Representative, Dutch Market

4 weken geleden


Amsterdam, Noord-Holland, Nederland Lemonade Insurance Company Voltijd
About the Role

We're seeking a highly motivated and empathetic Customer Experience Specialist to join our team in the Dutch market. As a key member of our customer-facing team, you'll be responsible for providing exceptional support to our customers, ensuring their needs are met, and exceeding their expectations.

Key Responsibilities

- Provide surprisingly delightful customer care to our customers, adapting your style of support to meet each customer's unique needs
- Build customer confidence in our brand by showcasing deep knowledge across all of our products
- Identify and communicate critical pain points of our customer user experience with a solution-oriented mindset
- Bring our values to life in the way that you interact and build community across our teams and company

Requirements

- Native-level Dutch speaker with a good understanding of the English language
- Strong phone and creative writing skills
- Helpful personality
- Loads of attention to detail
- Experience working with helpdesk tools (i.e. Zendesk)
- At least 1 year of prior work experience, or a college degree

About Us

Lemonade is an innovative insurance company that's revolutionizing the industry. We're committed to delivering exceptional customer experiences and making a positive impact on the world. If you're passionate about customer experience and want to join a dynamic team, we'd love to hear from you.

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