Strategic Leader

2 dagen geleden


Breda, Noord-Brabant, Nederland Driscoll's Voltijd

About the Opportunity

This role is instrumental in leading the EMEA HR service delivery function, driving high-quality services to employees, and maximizing value-additive partnerships with Human Resources. To succeed, you will collaborate with other HR service delivery leaders, leveraging HR technology to ensure full life-cycle employee processing and compliance. Reporting to the Vice President of Global People Services, you will partner with key HR and business stakeholders to develop and optimize standard operating procedures and service level agreements (SLAs).

Responsibilities

  • Manage and direct the work of HR Employee Experience & Functional Tier 2 Specialist teams, determining work procedures, expediting the workflow, and examining work for accuracy.
  • Ensure all Tier 1 & Tier 2 supporting documents are maintained and updated timely and provide accurate information.
  • Develop, lead, and motivate the HR Employee Experience team through coaching and influencing them to take positive action and accountability for their assigned work.
  • Oversee internal and external audits as required.
  • Define and Develop performance metrics, monitor team member productivity, and generate appropriate progress reports for the leaders to review.
  • Partner with all HR functional teams to ensure process improvement and technology to ensure processes are documented.
  • Establish effective and collaborative partnerships with the leaders of Global People Services and EMEA HR Business Advisory.
  • Drive continuous improvement standards to promote team efficiency.

Key Success Indicators:

  • Satisfaction/Customer metrics.
  • Utilization of HR support tools to enable the best response & solutions to our customers.
  • Measured EMEA People Services activities, productivity, and customer impacts.
  • Leveraging data and metrics that drive continuous improvement.

Candidate Profile

  • Demonstrated leadership in team management, development, and coaching.
  • Demonstrated capabilities toward operational & process excellence, metrics/KPI and customer service.
  • Ability to make recommendations to resolve problems by using judgment that is consistent with standards, practices, policies, and procedures within Driscoll's and compliance with EMEA's multiple country jurisdictions and statutory employment laws.
  • Knowledge of HR customer service technologies and HR platforms.
  • Excellent analytical, organizational, and communication skills.
  • Proven experience analyzing, interpreting, and summarizing complex case/ticket data and trends.

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