Huidige banen gerelateerd aan Service Delivery Expert - Amsterdam, Noord-Holland - STAFIDE
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Service Delivery Manager
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Amsterdam, Noord-Holland, Noord-Holland, Nederland Cognizant VoltijdTitle: Service Delivery Manager - ServiceNow (Dutch speaking)Your role: The Service Delivery Manager reports to senior leadership and oversees all functions within the delivery organization with the goal of ensuring release of high-quality service t
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Senior Delivery Manager
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Amsterdam, Noord-Holland, Nederland Yacht VoltijdSenior Delivery ManagerHet UWV is op zoek naar een Senior Delivery Manager die de spin in het web vormt tussen alle betrokken organisatie onderdelen binnen en buiten UWV. De kandidaat moet de samenhang tussen infra, software en security begrijpen en vertalen naar de organisatie.VerantwoordelijkhedenDe sr Service Delivery Manager vormt de spin in het web...
Service Delivery Expert
2 maanden geleden
We are seeking a highly skilled Desk Support Specialist to join our team at STAFIDE. As a key member of our organization, you will be responsible for delivering exceptional service to our clients and driving business growth.
Key Responsibilities- Account Management: Identify and implement initiatives to reduce attrition rates and improve productivity within assigned accounts.
- Service Delivery: Conduct value addition activities to enhance productivity and execute Profit Improvement Plans to drive revenue growth.
- Team Management: Manage team responsibilities and project deliverables to ensure completion within Service Level Agreements (SLAs).
- Financial Management: Oversee the generation of account-level revenue and profitability, and manage budgets to meet financial targets.
- Training and Development: Facilitate the absorption of freshers as per defined account targets.
- Proven Experience: Proven experience in managing desk side services or related fields, with a focus on account management, attrition reduction, and productivity improvement.
- Business Acumen: Demonstrated ability in handling budget management, cost analysis, and implementing effective strategies to meet financial goals.
- Leadership Skills: Strong skills in customer satisfaction management and account retention, with experience in team management and ensuring project deliverables meet SLAs.
- Collaborative Environment: A collaborative and innovative workplace that encourages creativity and supports professional growth.
- Opportunities for Growth: Opportunities to lead and implement cutting-edge technology solutions in a robust environment.
- Competitive Compensation: Competitive compensation and benefits, with opportunities for career advancement and continuous learning.
- Dynamic Team: A dynamic team environment where your skills and expertise will be valued and where you can make a significant impact on our technological direction.
