Customer Service Representative

1 week geleden

Maastricht, Limburg, Nederland H&M Group Voltijd

Job Overview

We are seeking a highly skilled Customer Service Representative to join our team at H&M Group. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers through various channels.

About the Role

This is a full-time position with an estimated salary of $35,000 - $45,000 per year, depending on experience and location. The ideal candidate will have excellent communication skills in English, both written and spoken, and a strong passion for fashion and quality.

Key Responsibilities:

  • Provide top-notch customer service through phone calls, emails, and chats, ensuring that our customers receive a seamless and enjoyable experience.
  • Respond to customer inquiries about online orders, web shop, stores, and products, demonstrating a deep understanding of our brand identity and values.
  • Report customer feedback to relevant departments, helping us improve and refine our services.

Requirements:

  • Demonstrated expertise in customer service, with a strong focus on problem-solving and conflict resolution.
  • Excellent written and verbal communication skills, with proficiency in Microsoft applications and/or SAP.
  • Able to work effectively in a fast-paced environment, adapting to changing priorities and deadlines.

Benefits:

  • Competitive salary and benefits package, including health insurance, retirement plan, and paid time off.
  • Opportunities for career growth and development within the company.
  • Access to exclusive discounts and perks, including staff discount cards and participation in the H&M Incentive Program (HIP).

What We Offer:

H&M Group is committed to fostering a diverse and inclusive workplace culture, where employees feel valued, empowered, and supported. As a member of our team, you'll have the opportunity to work with a dynamic and passionate group of professionals who share a common goal: to provide the best possible service to our customers.

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