Technical Service Representative

1 maand geleden

Maastricht, Limburg, Nederland Mercedes-Benz Customer Assistance Center Maastricht Voltijd

At Mercedes-Benz Customer Assistance Center Maastricht, we're looking for a skilled Technical Service Representative to join our team. As a Technical Service Representative, you'll be responsible for delivering worldwide assistance to our retailer network and external entities using applications, diagnostic equipment, and software.

Key Responsibilities:

  • Handle incoming work from B2B customers and respond to queries in a timely and professional manner in English.
  • Analyze and investigate issues making use of acquired knowledge and available tools.
  • Provide information and assistance with regards to XENTRY Hardware and Software, coordinate repair and exchange-service of the diagnostic equipment, investigate problems related to the installation of updates on components, and provide support in case of issues with initial network configuration.
  • Accurately document work-related activities in the relevant ticketing system according to established policies and procedures.
  • Coordinate with internal stakeholders to resolve complex enquiries and complaints about supported products.
  • Ensure all areas of personal responsibility are handled promptly, accurately, and with outstanding customer service.

Requirements:

  • Higher vocational work- and thinking level.
  • Fluent command of French, both written and spoken.
  • Fluency in English.
  • Excellent understanding of customer satisfaction.
  • Experience in technical support.
  • Strong affinity with Computers (Windows), including installation of software and configurations of networks.
  • Affinity with automotive technology.
  • Excellent analytical skills, ability to anticipate on upcoming issues and find solutions, pro-activeness, and ability to work independently.

What We Offer:

  • Starting salary of €2,693,- gross based on 40 hours.
  • Lucrative relocation package.
  • 200 vacation hours (based on full-time employment).
  • Holiday allowance: 8% of annual salary.
  • Competitive performance-based salary growth.
  • Company result-oriented bonuses.
  • Collective health insurance at discounted rates.
  • Pension plan.
  • Transportation plan: free bike every 3 years or; free public transport or; contribution to fuel costs.
  • A 'tailor-made' individual development plan.

Please upload your CV and Letter of Motivation (English only) and any other documentation that adds value to your application. Due to data privacy reasons, we cannot accept any applications sent by email. Please be so kind to use the link provided.

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