European Fulfilment Director

3 weken geleden

Amsterdam, Noord-Holland, Nederland Not Another Bill Voltijd
About the Role

We are seeking a highly skilled and experienced European Fulfilment Director to lead our operations in the Netherlands. As a key member of our team, you will be responsible for overseeing the daily activities of our fulfilment warehouse, ensuring that all orders are processed efficiently and effectively.

Key Responsibilities
  • Leadership and Team Management: Lead a team of professionals in a fast-paced and dynamic environment, providing guidance, support, and constructive feedback to ensure high levels of performance and productivity.
  • Order Fulfilment: Oversee the processing of orders, ensuring that all products are personalised to a high standard and shipped out to customers in a timely manner.
  • Inventory Management: Manage stock levels, conduct regular stock checks, and ensure that all inventory is accurately reported and up-to-date.
  • Operational Support: Provide support to the Customer Service team, ensuring that all escalated complaints are handled promptly and efficiently.
  • Training and Development: Identify areas where staff training is necessary and provide guidance and support to ensure that all team members have the skills and knowledge required to perform their roles effectively.
  • Reporting and Analysis: Prepare and present regular reports on key performance indicators (KPIs) and provide analysis and recommendations for improvement.
  • Communication and Collaboration: Liaise with the UK team, including the Managing Director, Founder, and Heads of Departments, to ensure seamless communication and collaboration across borders.
Requirements
  • Right to Work in the Netherlands
  • 3+ years' experience in a managerial role with experience hiring a team
  • A high level of spoken and written English
  • An aptitude for spoken and written Dutch
  • Valid & up to date passport for travel purposes
  • Strong interpersonal skills
  • Exemplary leadership competence
  • Ability to delegate tasks and provide constructive feedback
  • Flexible and adaptable nature
  • Task success oriented and motivated to achieve higher levels of daily fulfilment
  • Strong attention to detail with aptitude for organisation
  • Exceptional time management
  • Comfortability, interest and passion for creativity and design
Desirable
  • Previous experience in Embroidery, Monogramming, UV Paint, Engraving (Any or all disciplines)
  • Experience using Adobe suite
  • Familiarity with Project Management systems/software (we use Monday) and Inventory Management systems/software (we use Unleashed)
  • Experience using Shopify
  • Experience using Monday
  • Experience in the fast-growth and/or creative industries where no two days are the same
Benefits
  • 25 days holiday
  • Additional paid leave on bank holidays
  • Health and Wellbeing Membership
  • Team drinks
  • Employee discount
  • Art pass
  • Birthday leave
  • Finder's Fee

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